Product Manager - Agentic

Capgemini; Stamford (CT); On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Tundra Technical Solutions seeks an experienced Product Manager to lead strategy, roadmap, and delivery of AI-powered chatbot and contact center solutions in Stamford, CT. You will partner with stakeholders, engineering, UX, and AI experts to deliver intelligent customer engagement that drives automation and business value.

Responsibilities include defining vision, gathering requirements, and leading end-to-end lifecycle from ideation to launch.

Qualifications

• Proven experience leading product management for AI-powered customer engagement solutions.
• Hands-on experience with chatbot/conversational AI platforms.
• Deep understanding of contact center operations and workflows.

Responsibilities

• Define and execute vision, roadmap, and strategy for AI-driven customer service and chatbot solutions.
• Capture and translate stakeholder requirements into actionable features.
• Lead end-to-end product lifecycle from ideation to launch and iteration.
• Drive implementation of conversational AI for support, self-service, and agent-assisted use cases.
• Collaborate with engineering, data science, and AI teams to leverage LLMs and Generative AI.
• Evaluate and integrate AI technologies (OpenAI, Claude, Gemini, etc.).
• Define KPIs and success metrics for customer satisfaction, containment, automation, and efficiency.
• Work with contact center teams to identify automation opportunities.
• Conduct market research, competitive analysis, and customer feedback to drive innovation.
• Create user stories, acceptance criteria, and product documentation.

Skills

Product Management

Conversational AI / Chatbot Platforms

Contact Center / Customer Service

Tools

Generative AI & LLMs

API Integrations

AI Platform Ecosystem

Job description

We are seeking an experienced Product Manager to lead the strategy, roadmap, and delivery of AI-powered chatbot and contact center solutions. The ideal candidate will have a strong background in product management, hands-on experience with chatbot and conversational AI platforms, deep understanding of contact center operations, and practical knowledge of leading AI tools such as OpenAI, Claude, and Gemini.

This role will partner with business stakeholders, engineering teams, UX designers, and AI specialists to build intelligent customer engagement solutions that improve customer experience, increase automation, and drive business value.

Key Responsibilities:

• Define and execute product vision, roadmap, and strategy for AI-driven customer service and chatbot solutions.
• Gather and prioritize business requirements from stakeholders and transform them into actionable product features.
• Lead the end-to-end product lifecycle from ideation and discovery through launch and continuous improvement.
• Drive the implementation of conversational AI solutions for customer support, self-service, and agent-assist use cases.
• Collaborate with engineering, data science, and AI teams to leverage Large Language Models (LLMs) and Generative AI technologies.
• Evaluate and integrate AI technologies including OpenAI (GPT), Claude, Gemini, and other emerging AI platforms.
• Define KPIs and success metrics related to customer satisfaction, containment rate, automation rate, call deflection, and operational efficiency.
• Work closely with contact center operations teams to identify opportunities for process improvement and automation.
• Conduct market research, competitive analysis, and customer feedback assessments to drive product innovation.
• Create user stories, acceptance criteria, product requirements, and product documentation.
• Manage stakeholder communications and present product updates, business cases, and strategic recommendations.

Required Skills & Qualifications:

Primary Skills:

• Product Management
• Conversational AI / Chatbot Platforms
• Contact Center / Customer Service Domain Expertise

Secondary Skills:

• Generative AI and LLM Technologies
• Customer Journey Mapping
• Product Analytics & KPI Management
• API Integrations and AI Platform Ecosystem

The pay range that the employer in good faith reasonably expects to pay for this position is $34.67/hour - $54.18/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.