Product Manager, Content & Multichannel Messaging (Remote)

TrueML Technology, LLC; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Flexible vacation

Medical/dental/vision insurance

Traditional/Roth retirement savings

Company-paid disability and life 보험

Flexible Spending Account & Limited FS

Family-friendly parental leave, vounte

On-demand wellness platform access for

PerkSpot discount program for 900+

Job summary

TrueML Technology, LLC is seeking a results-oriented Product Manager to own the content tooling and communications execution layer of our SaaS B2B2C platform.

You will define the vision, strategy, and roadmap for content authoring and multi-channel delivery, collaborating with cross-functional teams to give clients fast, compliant, self-serve control over templates, variables, brand voice, and compliance language.

Qualifications

• 3+ years in Product Management with exposure to content platforms, CMS or marketing tools, or communications infrastructure.
• Fintech, debt collection, or other regulated financial services experience is a strong plus.
• Bachelor's degree in Computer Science, Business, or a related field.

Responsibilities

• Content Management: Own our content stack, such as Contentful or a similar headless CMS - content models, templates, and publishing workflows.
• Empower the Client: Deliver clear, easy-to-use tools so clients can manage their own templates, dynamic variables, brand voice, and compliance language.
• AI in Content Tooling: Bring AI into the authoring experience - drafting and rewriting copy, suggesting variants to test, checking tone and reading level, and flagging compliance risks before content ships.
• Governance & Approvals: Build review, approval, and audit workflows that lock legally-reviewed language while allowing safe self-serve edits everywhere else.
• Scale & Reuse: Drive reusable templates and personalization so content scales across clients, channels, and debt types without duplication.
• Vendor Management: Own integrations and performance with delivery vendors such as Twilio, SparkPost, Lob etc.
• Deliverability: Manage sender reputation, 10DLC, domain/IP, carrier analysis.
• Channel Strategy: Define capabilities for email, SMS/MMS, letter, and voice across channels.
• Monitoring: Build monitoring for send health, bounce, delays, and vendor cost.

Skills

Content Management

Client Empowerment

AI in Content Tooling

Governance & Approvals

Scale & Reuse

Vendor & Channel Expertise

Deliverability

Channel Strategy

Monitoring

Personalization

Engagement Strategy

Experimentation

Communication

Bachelor's degree in CS/Business

Education

Bachelor's degree in CS/Business

Tools

Contentful

Contentstack

Job description

TrueML Technology, LLC is seeking a results-oriented Product Manager to own the content tooling and communications execution layer of our SaaS B2B2C platform.

You will define the vision, strategy, and roadmap for content authoring and multi-channel delivery, collaborating with cross-functional teams to give clients fast, compliant, self-serve control over templates, variables, brand voice, and compliance language.