Product Manager: Client Onboarding & Experience Leader

Next Frontier Capital; Chicago (IL); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Job summary

JPMorgan Chase & Co. in Chicago seeks a Product Manager for Client Onboarding and Servicing to shape product strategy, guide end-to-end lifecycle, and advocate for the customer experience.

You will work with cross-functional teams to launch new offerings, measure success with KPIs, and ensure risk controls and regulatory compliance are embedded throughout the delivery. The role emphasizes scalability, reliability, and strong stakeholder collaboration to deliver high-value, client-centric

Qualifications

• 5+ years of experience in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Demonstrated ability to execute operational management and change readiness activities.
• Proven ability engaging with a technology and business audience alike.
• Proficiency in data and analytics to inform prioritization, measure performance, and drive decisions.
• Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery.
• Strong structured problem-solving skills and ability to translate complexity into executive narratives.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product’s key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Direct the principal activities across the end-to-end product delivery journey - intake, dependency management, release and deployment, and product operationalization with a focus on feasibility and readiness.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Maintain a transparent portfolio view of timelines, cross-team dependencies, and environmental constraints; identify and resolve blockers early.

Skills

Product management

Lifecycle management

Discovery & market research

Backlog management

Stakeholder management

Data analytics

Regulatory risk & compliance

Cross-functional leadership

Problem solving

Communication

Job description

JPMorgan Chase & Co. in Chicago seeks a Product Manager for Client Onboarding and Servicing to shape product strategy, guide end-to-end lifecycle, and advocate for the customer experience.

You will work with cross-functional teams to launch new offerings, measure success with KPIs, and ensure risk controls and regulatory compliance are embedded throughout the delivery. The role emphasizes scalability, reliability, and strong stakeholder collaboration to deliver high-value, client-centric