Product Manager, API Platform

Gleanwork; San Francisco (CA); Hybrid; USD 175,000 - 195,000; Full time

Benefits offered by this job

Home office stipend

Education stipend

Wellness stipend

Healthy lunches

Job summary

Glean is seeking a seasoned PM to lead agent interop and partnerships, shaping APIs, SDKs, and MCP strategy for developers in our customer and partner ecosystem.

You will own API contracts, developer experience, and collaboration with premier B2B companies to drive scalable, reliable integrations and AI-enabled workflows.

Qualifications

• 5+ years of product management experience, ideally in platform, developer experience, API, SDK, or partnership-driven products.
• Deep technical comfort with API contracts, request payloads, logs, telemetry and implementation tradeoffs with engineers.
• Built or led APIs/SDKs that are robust, scalable and easy for external developers to adopt.

Responsibilities

• Own the design and evolution of our public APIs and SDKs, including versioning and deprecation.
• Spec the developer experience end to end: auth, onboarding, first call, error handling, rate limiting, webhooks.
• Write code, build sample apps, run integrations, and address rough edges before customers.
• Review documentation from a developer’s perspective and fill gaps as needed.
• Analyze support tickets to identify recurring questions and improve the platform.
• Define success metrics like time-to-first-call, integration success, API error rates.
• Lock API contract requirements before engineering starts and control scope changes.

Skills

APIs

SDKs

Developer experience

Partnerships

Technical background

AI mindset

Job description

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role:

As Glean’s PM on agent interop and partnerships, you will lead the development of Glean's APIs, SDKs and MCP strategy for the developer persona within our customers and our partners. The ideal candidate will have a strong technical background, a deep understanding of developer needs, and a passion for building robust, scalable API and SDK solutions and show an ability to collaborate with some of the premier B2B product companies for our partnership strategy

You will:

• Own the design and evolution of our public APIs and SDKs, including versioning, deprecation, and the backwards-compatibility promises we make.


• Spec the developer experience end to end: auth, onboarding, first call, error handling, rate limiting, webhooks, and the long tail of edge cases that decide whether someone stays.


• Write code. Build the sample apps, run the integrations, and feel the rough edges yourself before a customer does.


• Read the docs like a developer who's never seen them, then fix the parts that lie or leave things out.


• Dig into support tickets and forum threads for patterns. Treat a recurring question as a design defect, not a documentation gap to paper over.


• Set and defend the metrics that matter: time-to-first-call, integration success rate, API error rates, and the ones that actually predict whether a developer ships.


• Lock the API contract and requirements before engineering starts building, and hold the line when someone wants to bolt on scope mid-flight.

About you:

• You have 5+ years of product management experience, ideally in platform, developer experience, API, SDK, or partnership-driven products


• You are deeply technical and comfortable working through API contracts, request payloads, logs, telemetry, and implementation tradeoffs with engineers


• You have built or led APIs and SDKs that are robust, scalable, and easy for external developers to adopt


• You have strong product taste for developer interfaces and care about clear abstractions, consistent resource design, and machine-readable errors


• You know how to think from the developer’s point of view and can quickly spot where documentation, workflows, or product behavior become confusing


• You have worked directly with customer and partner developers and know how to translate their needs into better platform products


• You have experience integrating products with third-party enterprise applications and understand what it takes to make those integrations reliable in production


• You write clearly and value concise specs, accurate documentation, and product experiences that tell developers what to do next


• You define success with metrics and can track adoption, usability, and business impact for developer-facing products


• You are excited about AI and motivated by helping customers and partners build more effectively with it

Location:

• This role is hybrid (4 days a week in our Mountain View office or San Francisco)

Compensation & Benefits:

The standard base salary range for this position is $175,000 - $195,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

AI-First Mindset at Glean:

At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today - prior Glean experience isn't required.

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