Product Manager, AI Agents | Shape Next-Gen Automation

Ande Company; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Ande is hiring a Product Manager to own agentic experiences across our AI-driven platform and to shape how agents interact with customers from first touch to final outcome.

You will define quality metrics, balance automation with human judgment, and drive the roadmap for scalable agentic product experiences while partnering with engineering and operations to ship improvements rapidly.

Qualifications

• 5+ years of Product Management experience, including hands-on work shipping agentic workflows.
• Fluency in the patterns of production agentic systems, including escalation and handoff design, guardrails, human-in-the-loop, feedback loops, and eval-driven development.

Responsibilities

• Own the end-to-end experience our customers have with our AI agents, from first interaction to completed outcome.
• Own agent quality as a product: evaluation frameworks, review loops, and the metrics that define 'good' for a production agent.
• Own the division of labor between agents and people, where automation earns more autonomy, and where human judgment stays in the workflow.
• Own the improvement engine: the feedback loops and mechanisms that make agents measurably better every week, at growing volume.
• Define, prioritize, and execute the roadmap for our agentic product experiences.
• Go deep in the mechanics: prompt and context engineering, evals, failure analysis; you'll read transcripts, find patterns, and turn them into product decisions.
• Partner with engineering to ship improvements fast, and build the tooling that makes quality visible and measurable.
• Work closely with the operations teams whose workflows interlock with the agents; they're part of your product surface.
• Coordinate with PMs across the product group, since the agents touch nearly every part of the customer journey.
• Track the frontier: new patterns, research, and techniques emerge weekly in this space, and part of your job is knowing what's real, what's noise, and what we should try next

Skills

Product management

Agentic systems

Systems thinking

Data-driven decision making

Technical fluency

Prompt engineering

Job description

Ande is hiring a Product Manager to own agentic experiences across our AI-driven platform and to shape how agents interact with customers from first touch to final outcome.

You will define quality metrics, balance automation with human judgment, and drive the roadmap for scalable agentic product experiences while partnering with engineering and operations to ship improvements rapidly.