Product Manager, Adobe Journey Optimizer

Vanguard; Malvern (Chester County); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Vanguard is seeking an experienced Product Manager to lead the strategy and roadmap for Adobe Journey Optimizer (AJO) within Participant Financial Success. You will partner with Marketing, Technology, Data, Analytics, Risk, Compliance, and Operations to deliver innovative capabilities that drive client value.

The role requires translating business needs into actionable requirements, establishing governance, and measuring success through adoption and outcomes.

Qualifications

• Undergraduate degree or equivalent combination of training and experience.
• 5+ years of product management, platform management, marketing technology, digital experience, or related experience.
• Experience developing product strategies, roadmaps, and investment priorities for digital products or platforms.
• Experience managing cross-functional stakeholders and influencing decisions across business and technology organizations.
• Experience translating business needs into product requirements and delivering measurable business outcomes.
• Experience with Adobe Journey Optimizer (AJO), Adobe Experience Platform (AEP), Real-Time CDP, Customer Journey Analytics, or similar customer engagement platforms.

Responsibilities

• Own the vision, strategy, roadmap, and adoption of Adobe Journey Optimizer (AJO) within Participant Financial Success.
• Prioritize and deliver platform capabilities that support personalization, audience activation, and journey orchestration.
• Partner across Marketing, Technology, Data, Analytics, Risk, Compliance, and Operations to define product direction and investment priorities.
• Lead platform governance and establish scalable operating models, standards, and best practices.
• Define product success measures and monitor platform adoption, performance, and business outcomes.
• Translate business needs into actionable product requirements and delivery priorities.
• Evaluate emerging customer engagement and AI-enabled capabilities to drive continuous innovation and client value.
• Participates in special projects and performs other duties as assigned.

Skills

Product management

Platform management

Marketing technology

Digital experience

Cross-functional collaboration

Education

Undergraduate degree

Tools

Adobe Journey Optimizer (AJO)

Adobe Experience Platform (AEP)

Real-Time CDP

Customer Journey Analytics

Job description

We are seeking an experienced and strategic Product Manager to lead the strategy and roadmap for Adobe Journey Optimizer (AJO), a key capability supporting personalized client engagement across Personal Financial Services. In this role, you will own the vision, strategy, roadmap and partner with stakeholders across marketing, technology, data, and operations to deliver innovative solutions that improve participant experiences and business outcomes. The ideal candidate is passionate about product management, thrives in complex environments, and enjoys translating strategic objectives into technology capabilities that create measurable value.

Core Responsibilities:

• Own the vision, strategy, roadmap, and adoption of Adobe Journey Optimizer (AJO) within Participant Financial Success.
• Prioritize and deliver platform capabilities that support personalization, audience activation, and journey orchestration.
• Partner across Marketing, Technology, Data, Analytics, Risk, Compliance, and Operations to define product direction and investment priorities.
• Lead platform governance and establish scalable operating models, standards, and best practices.
• Define product success measures and monitor platform adoption, performance, and business outcomes.
• Translate business needs into actionable product requirements and delivery priorities.
• Evaluate emerging customer engagement and AI-enabled capabilities to drive continuous innovation and client value.
• Participates in special projects and performs other duties as assigned.

Qualifications:

• Undergraduate degree or equivalent combination of training and experience.
• 5+ years of product management, platform management, marketing technology, digital experience, or related experience.
• Demonstrated experience developing product strategies, roadmaps, and investment priorities for digital products or platforms.
• Experience managing cross-functional stakeholders and influencing decisions across business and technology organizations.
• Experience translating business needs into product requirements and delivering measurable business outcomes.
• Experience with Adobe Journey Optimizer (AJO), Adobe Experience Platform (AEP), Real-Time CDP, Customer Journey Analytics, or similar customer engagement platforms.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.