Product Manager- Client Onboarding

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago seeks a Product Manager for Client Onboarding and Servicing to own end-to-end product life cycles and deliver value to clients through well-architected offerings.

You will lead discovery, roadmap, and success metrics, align with risk and compliance, and partner with engineering, design, and operations to ensure scalable, high-quality client experiences. This role requires 5+ years of product management experience, strong analytical skills, and the ability to drive

Qualifications

• 5+ years of experience in product management or a related domain.
• Deep knowledge of product development lifecycle, design, and analytics.
• Ability to lead lifecycle activities including discovery, ideation, and requirements definition.
• Experience with operational management and change readiness.
• Proven ability to engage with technology and business audiences.
• Strong data-driven decision making and metrics tracking.

Responsibilities

• Develops a product strategy and vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions
• Owns and develops a product backlog aligned to roadmap and value proposition
• Tracks key success metrics: cost, features, risk, and reliability
• Directs end-to-end delivery, from intake to deployment and operationalization
• Leads change management across partners ensuring risk/compliance adherence
• Manages timelines, dependencies, blockers, and resource needs
• Maintains a transparent portfolio view of timelines and dependencies

Skills

Product management

Lifecycle management

Data analytics

Stakeholder management

Risk and compliance

Cross-functional leadership

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Client Onboarding and Servicing, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Direct the principal activities across the end‑to‑end product delivery journey—intake, dependency management, release and deployment, and product operationalization with a focus on feasibility and readiness.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Maintain a transparent portfolio view of timelines, cross‑team dependencies, and environmental constraints; identify and resolve blockers early.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated ability to execute operational management and change readiness activities
• Proven ability engaging with a technology and business audience alike
• Proficiency in data and analytics to inform prioritization, measure performance, and drive decisions.
• Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery.
• Strong structured problem-solving skills (hypothesis-driven analysis, root-cause identification, prioritization) and the ability to translate complexity into clear executive narratives and decision-ready materials.
• Excellent communication and stakeholder management; ability to lead through influence and drive cross‑functional outcomes.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience delivering automation and/or AI-enabled capabilities (e.g., workflow automation, decision support, intelligent document processing, or AI-assisted operations), including requirements shaping, backlog management, and post‑implementation performance tracking.
• Familiarity with responsible AI and automation control considerations in a financial institution environment (e.g., governance, documentation, monitoring, and policy adherence), with the ability to partner effectively with risk and control stakeholders.

Additional information

• Visa sponsorship is not available for this position.
• Work schedules will be full‑time in office, on a 40‑hour per week schedule.