CX Product Manager

TIAA; Charlotte (NC); On-site; USD 97,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Job summary

TIAA in Charlotte, NC seeks a Non-Employee Contingent Worker in Product Management to define and implement solutions across client journeys.

Responsibilities include KPI definition, lifecycle leadership, cross-functional collaboration, VOC activities, and roadmap alignment. Term is 2 months with possible extension; onsite with hybrid capacity.

Qualifications

• University degree preferred.
• 5+ years of product management experience required; 7+ preferred.

Responsibilities

• Define and review KPIs to measure impact of solutions.
• Lead the Experience PM lifecycle for assigned platforms; understand user needs.
• Collaborate with PM, Tech, Design to deliver key solutions.
• Champion Voice of Customer activities and journey mapping.
• Help define roadmap priorities to align with strategy.

Skills

Product Management

Analytical Skills

Collaboration

Roadmapping

User Research

Experience: 5+ years

Education

University degree

Job description

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties.Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 2 months. This term could be extended based on company business needs.

Experience Product Management

Defines and implements solutions for key experiences/channels within specific client journeys.

Key Responsibilities and Duties

• Define and review key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
• Lead the Experience product management lifecycle for assigned platforms/channels within specific client journey. Understand and represent user needs.
• Collaborate with Product Managers, Technology, Design, and other teams to identify, prioritize, design, and deliver key solutions.
• Champion Voice of Customer activities including co-creation sessions, primary research, persona and empathy development, journey mapping etc.
• Partner with the cross-functional leadership team to help define the roadmap priorities and ensure that it remains aligned with the broader strategy and priorities.
• Drive feature/capability roadmap assessment and development across assigned areas/channels to deliver customer and business outcomes.
• Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9IC
Related SkillsAnalytical Skills, Collaboration, Continuous Improvement Mindset, Customer Engagement, Data-Based Decision Making, Group Problem Solving, Influence, Innovation, Product Design, Product Management, Product Performance/Improvement Monitoring, Relationship Management, Story TellingStart Date: 05-Oct-2026End Date: 31-Dec-2026Travel Required: No

Anticipated Posting End Date:

2026-09-17

Base Pay Range: $70.19/hr - $87.02/hr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

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