Product Manager

Lance; San Francisco (CA); On-site; USD 200,000 - 260,000; Full time

Benefits offered by this job

Monthly Health and Wellness Stipend

Complimentary In Office Meals

Job summary

Lance is seeking a Solutions Engineer for an on-site role in San Francisco, CA. You will collaborate with clients and internal teams to implement Lance’s AI solutions, focusing on seamless integrations and real-time decision-making to enhance guest experiences.

Daily work includes developing software to support integrations, delivering technical demonstrations for presales, and guiding deployments from start to finish with strong problem-solving and hospitality software familiarity.

Qualifications

• In-person SF role and full-time on-site.
• Proficiency in software development and system integrations.
• Background in consulting and solving client problems.
• Strong communication for sales and presales, with technical demos.
• Experience customizing and automating complex software solutions.
• Excellent troubleshooting and customer engagement.
• Familiarity with hospitality software and AI tech is a plus.
• Bachelor’s degree in CS, Engineering or related field.

Responsibilities

• Collaborate with clients and internal teams to implement and integrate Lance’s AI solutions.
• Develop software to facilitate seamless integrations.
• Provide expert consulting to address client needs.
• Support presales efforts and ensure deployment success through technical solutions.

Skills

In-person SF

Software Development

System Integrations

Consulting

Sales & Presales

Automation & Customization

Troubleshooting

Hospitality software

Education

Bachelor’s degree in CS/Engineering or related field

Job description

Company Description

Lance (YC W26) develops autonomous AI agents that handle calls, close sales, and manage operations, enabling your team to focus on providing excellent guest experiences. Trusted by leading hotel groups across the U.S., Lance supports 50+ hotels with brands like Marriott, Hilton, and Hyatt. Using advanced Computer Use Agent technology, Lance agents integrate seamlessly with existing hotel software to make real-time decisions and efficiently manage complex tasks.

Role Description

This is a full-time, on-site Solutions Engineer role based in San Francisco, CA. The Solutions Engineer will be responsible for collaborating with clients and internal teams to implement and integrate Lance’s AI solutions. Daily tasks include developing software to facilitate seamless integrations, providing expert consulting to address client needs, supporting presales efforts, and ensuring the success of deployments through effective technical solutions.

Qualifications

• Work 996 In-Person San Francisco

• Proficiency in Software Development and experience with system integrations

• Background in Consulting and problem-solving to address client requirements

• Strong communication skills in Sales and Presales, with a focus on technical demonstrations

• Experience with customizing and automating technical solutions for complex software systems

• Excellent troubleshooting and customer engagement skills

• Familiarity with hospitality industry software and AI technologies is a plus

• Bachelor’s degree in Computer Science, Engineering, or a related field

Total Compensation

$200,000 - $260,000 Cash + Equity + Bonus

Monthly Health and Wellness Stipend

Complimentary In Office Meals