Product Manager

640 SERVICE OKLAHOMA; Oklahoma City (OK); Presencial; USD 63.000 - 77.000; Jornada completa

Descripción de la vacante

640 SERVICE OKLAHOMA is seeking a Product Manager to oversee the full lifecycle of a product, ensuring alignment with business goals and user needs while enhancing the overall digital experience. The role reports to the Digital Experience team and collaborates with UI/UX designers, developers, and other stakeholders.

The ideal candidate has strong data-driven decision abilities and experience in product management methodologies, with a focus on delivering measurable improvements to customer

Formación

• Must understand goals, needs, and outcomes to create customer-focused solutions.
• Ability to make data-driven decisions to guide product direction.
• Knowledge of modern product management practices and lifecycle.

Responsabilidades

• Collaborate with stakeholders to align product strategy with business goals.
• Provide clear functional requirements to developers for backlog items and roadmaps.
• Drive the product lifecycle from conception to launch and beyond.

Conocimientos

Data-driven decisions

Product management methodologies

Requirements gathering

Digital experience optimization

Educación

Bachelor’s degree in business administration

Two years of product management experience

Five years of product management experience in lieu of education

Descripción del empleo

Job Posting Title

Product Manager Agency 640 SERVICE OKLAHOMA Supervisory Organization Digital Experience

Job Posting Dates & Details

Job Posting End Date: Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time: Full time

Job Type: Regular Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $70,000.

Job Description

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. This position has an annual rate of $70,000. The Product Manager position oversees the full lifecycle of a product ensuring alignment with the business goals and user needs while improving the overall digital experience.

Position Responsibilities

This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Works closely with the Digital Experience Manager, UI/UX Designer, developers and other stakeholders to align product strategy with business and customer goals. Provides clear, well written, and easy to understand functional requirements to developers to achieve desired outcomes. Identifies new opportunities that align with the product vison to add to the backlog while working current projects through the product lifecycle to ensure the product roadmap is consistently moving. Interacts with customers and staff to understand their experience to share with the Director Experience, Digital Experience Manager, and UI/UX Designer to identify opportunities for product improvement. Ensures product deliverables meet quality standards, customer needs, and business objectives. Develops post-launch support documentation and strategies that ensure smooth delivery and minimal disruptions. This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

Knowledge, Skills, & Abilities

Ability to understand goals, needs, and outcomes to create solutions that not only solve problems, but improve digital experience for customers. Ability to make data-driven decisions to solve problems and evaluate issues as needed to ensure products are delivered successfully. Knowledge in industry changes, fully exploring all solution possibilities. Skilled in reviewing feedback and gathering data necessary to influence and support solutions. Skilled in product management methodologies and successful application.

Education & Experience

The preferred minimum qualifications for this position are:

• A bachelor’s degree in business administration in any field, OR two (2) years of experience in product management, or a closely related field, OR equivalent combination of education and experience.
• Preference may be given to candidates who:
• Five (5) years of experience in product management in lieu of education.
• undefined

Special Requirements

The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency. This position may require occasional travel. The employee must be willing and able to perform all job-related travel. State vehicles may be available, but reliable transportation may be required for local travel. This position works in a comfortable office setting with a computer for a large percentage of the workday. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.