Title Branding and Verification Specialist I

State of Oklahoma; Oklahoma City (OK); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Benefits allowance

11 paid holidays

15 days of paid annual leave

15 days of paid sick leave

Longevity payments

Job summary

State of Oklahoma's Service Oklahoma agency seeks a Branding and Verification Specialist I for the MVO - Corrections and Research team. The role centers on reviewing title records and updating the NMV Title Information System, researching title history, missing liens, odometer and VIN discrepancies to protect Oklahoma customers.

The position is full-time in Oklahoma City with a $43,500 annual salary and a comprehensive benefits package, including holidays, leave, and retirement options.

Qualifications

• Associate's degree in accounting, business administration, public administration, or related field.
• Two years of related experience per year of required education.
• For Level II/III, additional experience or equivalent combination applies.

Responsibilities

• Review and update brand records on titles to protect customers by updating the National Motor Vehicle Title Information System.
• Research title records: history, missing liens, odometer discrepancies, VIN discrepancies.
• Respond to questions via telephone, mail, fax, MLA messages, email from licensed operators, lien holders, other states, and stakeholders.
• Provide routine interpretation of tax laws and refer complex questions to division personnel.
• Review documents related to vehicle, boat and motor titles for accuracy and tax law compliance.
• Identify discrepancies reported in tax documents.
• Review foreclosure-related documents and notify customers.
• Approve foreclosure actions and notify customers.
• Review issued titles from tag agents and agency personnel for compliance with tax laws.
• Prepare research request documents for imaging.
• Assist with special projects as assigned.
• This position may cross-train in other division sections as needed.

Skills

Office practices

Accounting terms

Customer service

Regulations comprehension

Record verification

Written & verbal communication

Relationship building

Education

Associate degree in accounting, business administration, public administration or related field

Job description

Title Branding and Verification Specialist I

Agency

640 SERVICE OKLAHOMA

Supervisory Organization

MVO - Corrections and Research

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full/Part-Time

Full time

Job Type

Regular

Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $43,500.00

Service Oklahoma offers a generous benefits package, including a benefits allowance to offset the costs of medical, dental, vision, life and disability insurance plans. Service Oklahoma will match up to 7% towards an employee's Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

Job Description

POSITION RESPONSIBILITIES

This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

• Reviews and records of all brands listed on titles to protect Oklahoma customers by updating the National Motor Vehicle Title Information System.
• Provides research on title records, including title history, missing liens, odometer discrepancy, VIN discrepancy and other record requests.
• Responds to questions and inquiries via telephone, mail, fax, MLA messages, email for licensed operators, lien holders, other states, and stakeholders.
• Provides routine interpretation of tax laws and refers complex questions to the appropriate division personnel.
• Reviews documents related to the issuance of vehicle, boat and motor titles to ensure accuracy and compliance with tax laws.
• Identifies discrepancies reported in tax documents.
• Reviews documents related to foreclosure actions on vehicles, boats and motors to ensure accuracy, and compliance with tax laws.
• Approves the foreclosure action and notifies the customer.
• Reviews issued titles from both tag agents and agency personnel to ensure such actions were in accordance with applicable tax laws.
• Prepares research request documents for imaging.
• Assists with special projects as assigned.
• Other duties as assigned.

This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

Knowledge, Skills, & Abilities

• Knowledge of office practices and procedures.
• Skilled in accounting terminology and the maintenance of records.
• Ability to provide excellent customer service while resolving inquiries.
• Ability to read, comprehend and apply various rules and regulations.
• Proficient in inspecting and verifying records.
• Ability to communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships with others.

LEVEL DESCRIPTORS

Specialist

• The Level I is an entry-level position where employees are responsible for performing various routine duties related to MV functions.
• The Level II is an advanced level position where employees are responsible for performing various routine duties related to MV functions.
• The Level III is a subject-matter-expert position where employees are responsible for performing various routine duties related to MV functions.

Education & Experience

Level I

• An associate's degree in accounting, business administration, public administration or a closely related field
• OR two (2) years of experience in bookkeeping, customer service, accounts maintenance, or closely related work for each year of the required education.

Level II

• An associate's degree in accounting, business administration, public administration, plus one (1) year of experience in a related field
• OR three (3) years of experience in bookkeeping, customer service, accounts maintenance, or closely related work for each year of the required education,
• OR equivalent combination of education and experience.

Level III

• An associate's degree in accounting, business administration, public administration, plus two (2) year of experience in a related field
• OR four (4) years of experience in bookkeeping, customer service, accounts maintenance, or closely related work for each year of the required education,
• OR equivalent combination of education and experience.

Special Requirements

• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
• This position will not require travel.
• This position works in a comfortable office setting with a computer for a large percentage of the workday.
• This position requires employees to be able to stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.