IT Systems Analyst Specialist

Sedgwick Claims Management Services Ltd; Michigan; Hybrid; USD 95,000 - 130,000; Full time

Job summary

Sedgwick, a leading risk and claims administration partner, seeks a skilled systems analyst to translate business requirements into scalable technical solutions and drive complex integrations. You will collaborate with BA/PO, Architecture, Development, and QA to ensure accurate specifications, robust data flows, and reliable system behavior.

In this role, you will own technical documentation, support SSO configurations and client onboarding, and help deliver secure, compliant solutions in an

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field.
• Five years of related experience or an equivalent combination of education and experience.
• Experience translating business requirements into technical specifications.
• Experience supporting system integrations, data flows, and application behavior.
• Experience working in agile or hybrid delivery environments.
• Experience in enterprise or regulated environments.

Responsibilities

• Analyze approved business requirements and workflows with BA/PO.
• Translate requirements into detailed system specifications and tasks.
• Document system behavior, data mappings, and non-functional considerations.
• Identify technical impacts and dependencies, providing recommendations.
• Maintain traceability from requirements through testing and delivery.
• Support backlog readiness by clarifying dependencies and risks.
• Provide input into LOE and planning by assessing complexity.
• Validate delivered behavior against requirements and assist in defect triage.
• Create technical documentation including TDD and release notes.
• Lead SSO configurations and client onboarding activities.
• Coordinate client implementation configurations and cutover.
• Provide post-implementation support for transition.

Skills

Systems analysis

Technical docs

APIs & data models

Agile / Hybrid delivery

Communication skills

Independent work

Education

Bachelor's degree in IS/CS/Engineering

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Primary Responsibilities

• Partners with BA/PO to analyze approved business requirements, workflows, rules, and acceptance expectations.
• Translates approved requirements into detailed system requirements, technical specifications, and actionable technical tasks.
• Documents system behavior, integrations, interfaces, data impacts, mappings, edge cases, and relevant non-functional considerations.
• Identifies technical impacts, dependencies, constraints, and impediments and provides recommendations to Engineering and Architecture.
• Maintains traceability from approved business requirements through technical specifications, design, testing, and delivered system behavior.
• Supports backlog readiness by ensuring technical requirements, dependencies, impacts, and system considerations are sufficiently understood before development.
• Provides input into user story LOE and planning by assessing technical complexity, system impacts, dependencies, and implementation risks.
• Validates delivered system behavior against documented technical requirements and supports Development / QA issue analysis and defect triage.
• Responsible for technical documentation creation, including technical design documentation (TDD).
• Develops and maintains technical release documentation for releases.
• Manages Single Sign-On (SSO) implementations, certificate renewals, and ongoing maintenance for client-facing applications.
• Serves as the primary technical liaison for clients during SSO onboarding, configuration, testing and deployment.
• Leads system configuration conversations for client implementation projects, gathering requirements to ensure successful system configuration and deployment.
• Facilitates execution of configurations, including production readiness reviews and cutover activities.
• Provides post-implementation support to ensure a smooth transition to ongoing operations and successful client adoption.

QUALIFICATIONS

Education & Licensing

Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field from an accredited college or university preferred.

Experience

Five (5) years of related experience or an equivalent combination of education and experience required.

Experience translating business requirements into technical or system specifications required.

Experience supporting system integrations, data flows, and application behavior.

Experience working in agile or hybrid delivery environments preferred.

Experience in enterprise or regulated environments preferred.

Skills & Knowledge

• Advanced systems analysis and technical requirements documentation skills.
• Strong ability to translate complex business needs into scalable technical solutions.
• Experience defining system interfaces, APIs, data models, and integrations.
• Understanding of system architecture, dependencies, and data flows.
• Ability to assess complexity, dependencies, risks, and technical trade-offs.
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Ability to work independently and manage multiple priorities.
• Strong collaboration skills across Product, Business, Architecture, Development, QA, and Operations.
• Excellent written and verbal communication skills.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision and talking.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com