Product Manager

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a dynamic team at the forefront of technology in New York City! As a Product Manager, you'll lead innovative digital applications that enhance public services for millions. This role involves crafting strategic roadmaps, collaborating with diverse stakeholders, and ensuring the delivery of impactful solutions. You'll work with cutting-edge technology, engage in continuous improvement, and shape the future of public service. If you're passionate about technology and making a difference, this is the perfect opportunity to drive meaningful change in the community!

Benefits

Health Insurance

Flexible Hours

Public Service Loan Forgiveness

Professional Development Opportunities

Qualifications

• 4+ years of experience in product management or related fields.
• Strong analytical skills with a focus on user experience.

Responsibilities

• Lead the product development lifecycle from ideation to release.
• Collaborate with stakeholders to drive strategic planning.

Skills

Product Management

User Research

Data Analysis

Stakeholder Engagement

Project Management

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Engineering

Associate Degree with Experience

Tools

Agile Methodologies

JIRA

User Experience Design Tools

Job description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

At OTI, we offer great benefits and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

OTI’s Applications Division is seeking a visionary Product Manager to lead the end-to-end delivery of high-profile, high-impact, and innovative digital applications such as the mayor’s key initiative, MyCity. MyCity comprises multiple services and service integrations for New Yorkers to more efficiently transact and track interactions with key City services in a one-stop-shop model. It also informs New Yorkers of benefits and information they may not have had access to before creating an account on MyCity. This role will be engaged with the MyCity product family or other OTI priorities. You will act as a Product Manager for multi-disciplinary product teams throughout the product lifecycle and into continuous delivery and support. You may also line manage, coach, and mentor others on the team.

Join a dynamic team committed to transforming the experience of New Yorkers by shaping innovative products that align with strategic goals.

Responsibilities Will Include

Vision, Growth, and Operations

As the product visionary, you’ll craft roadmaps informed by user needs, champion a shared vision to guide your team in building impactful solutions, and drive outcomes that align with OTI’s strategic objectives.

• Ensure operational efficiency and delivery of value-driven, compliant, and high-performing solutions, with an immediate primary focus on the MyCity program.
• Oversee the end-to-end product development lifecycle, from ideation to release.
• Support proactive planning to ensure delivery of high-impact applications across the City.
• Streamline workflows, reduce waste, and foster a culture of continuous improvement.
• Collaborate with agency partners to drive strategic planning, prioritization, and sustained value delivery.

Customer Feedback

Be the voice of the customer!

• Use research and user insights to guide product development, making data-driven decisions to streamline operations and improve outcomes for constituents.
• Track performance metrics to keep stakeholders informed; focus on continuous improvement to deliver value-driven solutions to users and improve critical public services.
• Promote product adoption and success in the market.

Collaboration, Coordination, and Compliance

You will creatively navigate constraints, ensure continuity, foster long-term relationships with stakeholders, and build institutional knowledge to ensure products meet regulatory and business standards.

• Partner with architects and key stakeholders to integrate innovative ideas into cohesive product lines.
• Work closely with internal and external teams to facilitate communication and collaboration and ensure well-coordinated development processes of the services to be delivered.
• Consider other agencies’ stakeholders as critical to product success and as customers themselves.

Handle special projects and initiatives as assigned.

Hours/Shift

Day - Due to the necessary technical support duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

Work Location

Brooklyn, NY

To Apply

• Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration.

Please go to www.cityjobs/jobs/search and search for Job ID# 714201

Submission of a resume is not a guarantee that you will receive an interview. Appointments are subject to oversight approval. OTI participates in E-Verify.

IT Project Specialist - 95710

Minimum Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering, human-computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, and four years of satisfactory full-time experience related to the area(s) required by the position, with a specialization in relevant technology, process, methodology, or domain; or
• An associate degree from an accredited college in the same fields, with six years of full-time experience; or
• A baccalaureate degree with eight years of full-time experience; or
• Education and/or experience equivalent to the above.

Preferred Skills

The successful candidate should possess:

• 10+ years of experience leading multiple product development cycles for public-facing digital tools or services, from concept to launch.
• Experience working across ecosystems, platforms, and new technologies.
• Working knowledge of technical systems to understand engineering-driven prioritization trade-offs.
• Ability to persuade and align diverse partners and executives.
• Proven success in leading and coaching teams to deliver impactful products on time.
• Record of building product-centric delivery practices at scale.
• Strong analytical and problem-solving skills.
• Focus on delivering an impactful and optimal user experience to New Yorkers.
• Self-motivated and proactive with creative problem-solving skills.
• Excellent attention to detail and communication skills.
• Proven ability to bring diverse groups together towards common goals.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit https://studentaid.gov/pslf/.

Residency Requirement

City residency is not required for this position.

Additional Information

The City of New York is an inclusive, equal-opportunity employer committed to diversity and a harassment-free workplace, regardless of protected characteristics.