Product Management Director

CBRE; Dallas (TX); On-site; USD 163,000 - 200,000; Full time

Job summary

CBRE seeks an experienced Integrated Facilities Management (IFM) leader to own a suite of products within our IFM technology stack. You will craft strategy, priorities and measurable results across the product lifecycle, from business case through adoption and ongoing improvement.

In a director-level contributor role, you will influence across Operations, Account Teams, D&T, Sales and Solutions to ensure successful delivery and ongoing value for client accounts.

Qualifications

• At least 10 years of relevant experience across IFM, product management, operational transformation or a combination, with substantial experience in IFM service delivery.
• Deep understanding of IFM operations, facilities engineering and maintenance, and delivering services across client accounts.
• Strong working knowledge of IFM technology, including CMMS, asset management tools and BMS.
• Proven ability to translate client and account team needs into priorities, requirements and outcomes within a product operating model.
• Demonstrated ability to influence without direct authority and communicate with senior leaders and frontline teams.

Responsibilities

• Own the business strategy, priorities and performance of your assigned products. Set an outcome-based roadmap aligned with IFM priorities and product objectives.
• Work directly with clients, account teams and IFM professionals to understand operational problems, validate needs and identify opportunities to improve service delivery.
• Build business cases with clear benefits, costs and measures of success; use evidence to make investment recommendations.
• Translate validated needs into business requirements, workflows and acceptance criteria; partner with D&T on feasibility and delivery.
• Turn capabilities into repeatable offerings with clear scope, implementation methods, training and support.
• Lead operational readiness and adoption with Operations and Account Teams; establish rollout criteria and address barriers.
• Track adoption, client value, operational performance and product economics; revise roadmap as needed.
• Align stakeholders around decisions, dependencies and resources; communicate progress and tradeoffs clearly.

Skills

IFM leadership

Product management

Operational transformation

Stakeholder influence

Job description

About the role

CBRE is seeking an experienced Integrated Facilities Management (IFM) leader to own a suite of products within our IFM technology stack. You will turn client and account team needs into product strategy, priorities and measurable results. Your accountability spans the product lifecycle, from understanding the problem and building the business case through implementation, adoption and ongoing improvement.

This director-level individual contributor role will lead through influence across Operations, Account Teams, Digital & Technology (D&T), Sales, Solutions and enabling functions. Working alongside a D&T Product Leader, you will bring together the technology, workflows, implementation and support needed for products to succeed in daily IFM delivery.

What you will do

• Own the business strategy, priorities and performance of your assigned products. Set an outcome-based roadmap aligned with IFM priorities and product objectives.

• Work directly with clients, account teams and IFM professionals to understand operational problems, validate needs and identify opportunities to improve service delivery.

• Build business cases with clear benefits, costs and measures of success. Use evidence to make investment recommendations and balance competing priorities.

• Translate validated needs into business requirements, workflows and acceptance criteria. Partner with D&T on feasibility, roadmap tradeoffs and delivery, while owning business acceptance.

• Turn capabilities into repeatable offerings with clear scope, implementation methods, training and support. Partner with Sales, Solutions and Finance/Commercial on positioning, value propositions and commercial readiness.

• Lead operational readiness and adoption with Operations and Account Teams. Establish rollout criteria, address barriers to change and hold launch when business readiness gaps remain.

• Track adoption, client value, operational performance and product economics. Use results to improve the product and recommend when to scale, reposition or retire it.

• Align stakeholders around decisions, dependencies and resources. Communicate progress and tradeoffs clearly, escalating unresolved issues through product governance

What you bring

• At least 10 years of relevant experience acrossIFM, product management, operational transformation or a combination, withsubstantial experience in IFM service delivery.
• Deep understanding of IFM operations, facilitiesengineering and maintenance, and the realities of delivering services acrossclient accounts.
• Strong working knowledge of IFM technology,including computerized maintenance management systems (CMMS), asset managementtools and building management systems (BMS).
• A record of solving complex operationalproblems, leading programs or transformations, and delivering measurableimprovements that teams sustain after implementation.
• Ability to translate client and account teamneeds into priorities, requirements and outcomes within a product operatingmodel.
• Strong business and financial judgment,including the ability to build credible business cases and evaluate value,costs and operational tradeoffs.
• Demonstrated ability to influence without directauthority, work effectively with technology teams and communicate with seniorleaders and frontline teams.

Preferred experience

• Approximately five years of leadershipexperience, including leading cross-functional programs, transformations,products or teams.
• Formal product management experience, includingdiscovery, roadmap ownership, prioritization and lifecycle management.
• Experience standardizing and commercializing anIFM service or technology offering, including implementation, adoption andongoing support.

Success in your first year

During your first year, you will establish ownership of yourassigned products, align stakeholders around their objectives and roadmap, anddemonstrate progress against product outcomes and CBRE's and the IFM Productteam’s OKRs. Specific targets will reflect the products you own, with measuressuch as adoption, client value, service performance and business results.

Why join CBRE

Your work will influence how thousands of IFM professionalsmanage critical buildings for some of the world's leading companies. This is anopportunity to bring operational expertise into product leadership and shapeproducts and programs that improve CBRE's service delivery, advance the IFMindustry and strengthen the built environment.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $163,000 annually and the maximum salary for the position is $200,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience, and geographic location. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Aff…