Product Management Associate - Customer Engagement Platforms

Fannie Mae; Washington (District of Columbia); On-site; USD 83,000 - 108,000; Full time

Benefits offered by this job

Health and Life Benefits

Voluntary Lifestyle Benefits

Incentive program participation

Job summary

A leading financial services corporation located in Washington, D.C., is seeking a Product Management Associate to support customer engagement platforms. The role involves collaborating with cross-functional teams to develop digital products, performing data analysis, and managing User Acceptance Testing (UAT). Candidates should have a Bachelor's degree and 0-2 years of relevant experience, with strong skills in Agile methodologies and tools like Jira. This position offers a salary range of $83,000-$108,000 annually.

Qualifications

• 0-2 years of experience in business analysis or product support.
• Basic understanding of Agile/Scrum methodologies.
• Experience with CRM platforms like Salesforce.

Responsibilities

• Work with stakeholders to uncover root problems and recommend solutions.
• Act as a junior product manager within a Scrum team.
• Support change management efforts and champion platform adoption.

Skills

Business analysis

Product support

Agile/Scrum methodologies

Microsoft Office suite

Interpersonal skills

Jira

Salesforce

Education

Bachelor's Degree or Equivalent

Tools

Jira

Confluence

Job description

Product Management Associate - Customer Engagement Platforms

Fannie Mae is a foundational institution in the U.S. economy, supporting housing finance. This role focuses on customer engagement platforms, helping to expand access to homeownership and affordable rental housing across the country.

As a valued colleague on our team, you will collaborate with others to build, develop, or design functionality for digital products, and participate in the implementation, enhancement, or maintenance of existing products, primarily focused on our Salesforce platform and other key technology products supporting Fannie Mae’s Single‑Family business.

Responsibilities

• Consultative Requirements Gathering – work with stakeholders to uncover root problems, challenge assumptions, and recommend solutions that align with long‑term strategy.
• Agile Execution & Collaboration – act as a junior product manager within a cross‑functional Scrum team; work daily with software engineers to unblock issues and ensure shared understanding of goals.
• Change Management & Adoption – support change management efforts by creating training materials and championing the platform to ensure smooth user adoption.
• User Stories & Backlog – translate business needs into high‑quality User Stories and Acceptance Criteria in Jira, ensuring technical teams have clear direction.
• Data Analysis – analyze usage data and user feedback to identify trends, bugs, or opportunities for platform improvement.
• Testing & QA – coordinate User Acceptance Testing (UAT), ensuring business users feel supported and heard during the validation phase.

Desired Experiences & Qualifications

• Bachelor’s Degree or Equivalent (Required).
• 0–2 years of experience in business analysis, product support, or a related internship.
• Basic understanding of Agile/Scrum methodologies (sprints, stand‑ups, retro).
• Strong proficiency in Microsoft Office suite (PowerPoint, Excel).
• Exceptional emotional intelligence and interpersonal skills; ability to build trust with stakeholders and work effectively within a diverse team.
• Experience using product management tools such as Jira or Confluence.
• Familiarity with major CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).
• Previous internship or coursework related to digital product design and development.
• Experience with Organizational Change Management (OCM).

Salary Target: $83,000–$108,000 a year.

• Eligibility & Compensation: Final salaries will vary within the range based on skill set, experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program.
• Benefits: Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well‑being.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or require a reasonable accommodation related to the hiring/application process, please complete this form.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In‑office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.