Product Launch Operations Lead

Live Comfortably, LLC; Rock Hill (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Live Comfortably, LLC is seeking a Merchant Operations Assistant Manager to provide project coordination and operational support for product commercialization from concept through customer launch. You will track milestones, maintain master data, and escalate issues to the Merchandising Senior Director.

You will coordinate ERP-related product setup, assist with costing inputs, and support scheduled launches while maintaining thorough documentation and collaboration with internal partners.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Merchandising, Product Development, Operations Management, or a related field.
• Minimum of three years of experience in merchandising operations, commercialization, product development, supply chain, project coordination, or a related business function.
• Experience supporting cross-functional projects or multiple product launches in a fast-paced environment.
• Working knowledge of ERP systems, product information management (PIM) systems, and commercialization or product lifecycle management processes.
• Strong project coordination, organizational, and time management skills with the ability to manage competing priorities and meet deadlines.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.

Responsibilities

• Support assigned product launches and commercialization workstreams from concept approval through production readiness and shipment.
• Log assigned commercialization requests, review submissions for completeness using established requirements, and route incomplete or conflicting information to the appropriate owner.
• Maintain assigned project timelines, milestones, deliverables, and launch schedules based on priorities and target dates established by the Merchandising Senior Director and project owners.
• Follow up on routine deliverables and notify the Merchandising Senior Director of overdue items that may affect an assigned launch.
• Coordinate routine activities for assigned projects with relevant business partners and escalate material issues or cross-functional conflicts to the Merchandising Senior Director.
• Support commercialization meetings by coordinating schedules and materials, documenting decisions and action items, and following up on assigned deliverables.
• Track assigned milestones, overdue items, and documented risks, and escalte exceptions or execution concerns to the Merchandising Senior Director.
• Enter or coordinate assigned product setup information within ERP and related systems using approved data and established procedures.
• Perform routine completeness checks of product master data against approved requirements and route discrepancies to the responsible functional owner.
• Collect and track required costing inputs for assigned projects; Finance and Sourcing remain responsible for validation and approval.
• Track the status of purchase order readiness, production authorization, and production kickoff activities; designated functional leaders remain responsible for authorization and approval.
• Maintain assigned launch checklists and documentation, track receipt of required approvals, and follow up on incomplete items.
• Maintain organized project files, documentation, and commercialization records for reporting, audit, and business continuity purposes.
• Update established project trackers and routine status reports for assigned launches and provide summaries to the Merchandising Senior Director.
• Compile assigned launch documentation, feedback, and lessons learned for review by the Merchandising Senior Director.
• Support approved updates to commercialization templates, trackers, and procedures under the direction of the Merchandising Senior Director.
• Maintain effective working relationships with internal stakeholders supporting assigned commercialization projects.
• Maintain confidentiality of proprietary product, customer, vendor, and business information.
• Perform other duties and special projects as assigned.

Skills

Project coordination

Organizational skills

Time management

Interpersonal communication

Problem-solving

Education

Bachelor's degree in Business Administration, Supply Chain Management, Merchandising, Product Development, Operations Management, or a related field

Tools

ERP systems

PIM systems

Excel

PowerPoint

Outlook

Teams

Job description

Live Comfortably, LLC is seeking a Merchant Operations Assistant Manager to provide project coordination and operational support for product commercialization from concept through customer launch. You will track milestones, maintain master data, and escalate issues to the Merchandising Senior Director.

You will coordinate ERP-related product setup, assist with costing inputs, and support scheduled launches while maintaining thorough documentation and collaboration with internal partners.