Product Knowledge Expert - Work from home

TurboTax; Mesquite (TX); Remote; USD 60,000 - 80,000; Part time

Job summary

TurboTax is seeking a Customer Service Representative to assist customers with their tax return software. The role offers flexible hours and the opportunity to earn bonuses through certification and performance. Strong communication skills and a willingness to learn are key to success in this position.

Benefits

TurboBonus Boost of $5.00 per hour

Flexible hours

Certification bonus of $310

Qualifications

• No specific accounting background is necessary.
• Strong communication skills are essential.
• Ability to understand customer needs and drive innovation.

Responsibilities

• Assist customers with TurboTax products and tax return software.
• Answer questions related to downloading, logging in, and filing.
• Provide continuous support during calls.

Skills

Communication

Customer Service

Eagerness to Learn

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common queries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Compensation is $18.50 per hour.
• TurboBonus Boost of $5.00 per hour: Enjoy this bonus from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th.
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert.
• Certification lasts 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; additional hours are welcome.
• You will be supported by an SME (Subject Matter Expert) during live calls, and your advocate will be a Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is necessary. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential to articulate solutions clearly and empathetically.
• Ability to understand customer needs, drive innovation, and deliver excellent service.