Product Knowledge Expert - Work from home

TurboTax; Kettering (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking a Customer Service Representative to assist customers with TurboTax products and tax return software inquiries. The role offers flexibility in working hours, a competitive pay rate of $18.50 per hour, and additional bonuses for certification participation and exceeding hours. Ideal candidates are enthusiastic individuals with strong communication skills and a passion for customer service.

Benefits

Flexible working hours

$5 per hour Turbo Bonus Boost

$310 bonus for certification participation

Qualifications

• Strong communication skills for assisting customers.
• Ability to understand customer needs and deliver solutions.
• Enthusiastic individuals eager to learn.

Responsibilities

• Assist TurboTax customers by answering questions related to products and tax return software.
• Provide continuous support and assist in navigating TurboTax.
• Create a flexible schedule with a minimum of 30 hours per week.

Skills

Communication

Empathy

Customer Service

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. We provide continuous support to help you succeed.
• Get paid $18.50 per hour¹.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Receive a $310 Bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Create your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you are welcome to work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS) role.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers with their questions.
• Strong communication skills are essential for helping customers with TurboTax products and tax software. Clear and empathetic articulation of solutions is key.
• The ability to understand customer needs, empathize, and deliver top-notch service is crucial.