Product Knowledge Expert - Work from home

TurboTax; Fort Collins (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking a Customer Service Representative to assist customers with inquiries about TurboTax products and tax return software. Ideal candidates should possess strong communication skills and a willingness to learn. Enjoy flexible scheduling and potential bonuses for performance and certification.

Benefits

Turbo Bonus Boost of $5.00 per hour (limited time)

Certification bonus of $310

Flexible hours between 8am EST and 12am midnight EST

Qualifications

• No accounting background required.
• Strong communication skills essential for articulating solutions.
• Ability to empathize with customer needs.

Responsibilities

• Assist TurboTax customers with inquiries related to products and tax software.
• Provide continuous support during live calls.
• Build your own schedule with flexible hours.

Skills

Strong communication skills

Customer empathy

Enthusiasm to learn

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours on April 13th, 14th, and 15th.
• Receive a $310 bonus for participating in the certification process as a TurboTax Product Expert.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; additional hours are welcome.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist role.

Required Experience & Skills

• No specific accounting background is required. Enthusiastic individuals eager to learn and assist customers are preferred.
• Strong communication skills are essential for articulating solutions clearly and empathetically.
• Ability to understand and empathize with customer needs while delivering excellent service is crucial.