Product Integration Specialist (Midwest)

SoundOff Signal; Coffeyville (KS); Remote; USD 85,000 - 100,000; Full time

Job summary

SoundOff Signal is seeking a Product Integration Specialist for the Midwest region. This remote-off-site role involves supporting vehicle upfitters with installation best practices, collaborating with Sales, Training, and Technical Service to resolve field issues, and traveling to customer locations as needed for hands-on demonstrations and support.

The position emphasizes knowledge of automotive electronics, 12V systems, and upfitting, with certification options (MECP/EVT) valued.

Qualifications

• High School Diploma or equivalent; technical education preferred.
• Experience installing automotive electronics and upfitting, preferably on emergency vehicles.
• MECP, EVT or related certifications are a plus.

Responsibilities

• Provide on-site installation and configuration support for SoundOff Signal products at customer locations.
• Offer guidance on automotive electronics and upfitting to ensure optimal results.
• Troubleshoot and resolve issues with SoundOff Signal products and systems.
• Travel to customer sites to deliver on-site support as needed.
• Provide remote support via phone and email to resolve customer issues.

Skills

Automotive electronics knowledge

Customer service

Bilingual English/Spanish

Teamwork

Education

High School Diploma or equivalent

Tools

Windows OS

Microsoft Office

iOS

Android

Teams

Job description

All Jobs > Product Integration Specialist (Midwest)

Product Integration Specialist (Midwest) Remote - Off-Site

Description

General Position Overview

As a Product Integration Specialist, you will play a key role in delivering exceptional service to SoundOff Signal customers. This hands-on position works directly with vehicle upfitters, demonstrating best practices for installing our products. You will work with our Sales, Training, and Technical Service teams to provide expert product support and promptly resolve customer issues in the field.

Essential Job Functions

• On-Site Support: Provides on-site support for product installation and configuration to vehicle upfitters.
• Best Practices: Offers guidance on automotive electronics and upfitting to help customers achieve optimal results using SoundOff Signal products.
• Troubleshooting: Troubleshoots and resolves issues related to SoundOff Signal products and systems.
• Customer Assistance: Travels to customer locations as needed to provide on-site support.
• Remote Support: Troubleshoots customer issues via phone and email.
• Warranty Claims: Processes warranty claims by coordinating part returns and replacements with the Technical Warranty Administrator.
• Product Improvement: Provides feedback and suggestions to enhance SoundOff Signal's products and services.
• Attendance: Maintains consistent attendance with minimal absenteeism or tardiness.
• Other Duties: Performs other duties as assigned.

Job Requirements

• Automotive Electronics: Possesses a solid understanding of automotive electronics, including CAN bus, multiplex systems, control modules, etc.
• Installation Experience: Has experience installing automotive electronics. Experience working on emergency vehicles preferred.
• Automotive Knowledge: Has knowledge of automotive electronics, aftermarket installations, and 12V circuitry.
• Core Values: Consistently demonstrates SoundOff Signal's Core Values in all interactions with internal and external stakeholders.
• Education: High School Diploma or equivalent with a preferred focus on technical education.
• Language: Communicate fluently in English and Spanish.
• Teamwork: Demonstrates a positive, collaborative attitude and works well as part of a team.
• Certifications: Holds relevant certifications such as MECP, EVT, or others.
• Customer Service: Has a strong background in customer service.
• Computer Skills: Working knowledge in using Windows PCs, Microsoft Office Suite (Word, Excel, Office 365, Teams), and understands iOS and Android operating systems.

Physical Requirements

• Lifting: Can lift up to 35 pounds.
• Physical Activity: Is able to stand, sit, walk, bend, twist, rotate, and reach throughout a shift.
• Manual Dexterity: Can handle small parts, lightbars, and electronic components with precision.

Working Conditions

• On‑Site Work: Works on‑site at customer locations.
• Pace: Operates in a fast-paced, team‑oriented environment.
• Travel: May require domestic or international travel (up to 50%).
• Noise Level: Works in a low-noise setting.
• Hours: Primarily works during normal business hours with occasional flexibility.

Salary Description

$85,000 / $100,000 annually based on experience