Product Fulfillment Specialist

Ernest Ready-Made Warehouse; Asheville (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Ernest Ready-Made Warehouse in Asheville, NC is seeking a dependable warehouse associate to receive, maintain, and ship inventory. You will work in a fast-paced environment handling orders and using our client management software, with emphasis on accuracy and timely fulfillment.

The role requires standing for several hours, lifting up to 35 pounds, and adapting to different tasks daily. Strong communication and teamwork are essential to ensure customer satisfaction and smooth operations.

Qualifications

• Full-time availability, Monday–Friday, 7 am–6 pm in Asheville, NC
• Ability to adapt to new software systems
• Stand/walk up to six hours daily and lift up to 35 pounds
• Proficiency with basic computer navigation and familiarity with Excel/Outlook
• Warehouse and fulfillment experience preferred but not required
• Knowledge of UPS/FedEx/USPS/freight shipping is a plus
• Strong communication and team-oriented mindset

Responsibilities

• Receive merchandise and verify quantity and quality
• Respond to customer inquiries and provide reports as requested
• Maintain positive relationships with customers and external partners
• Assemble items into kits or assist with bulk tasks
• Fulfill and ship orders across multiple systems and adapt to new software
• Price shipping methods and print labels for carriers
• Assist in maintaining inventory supplies and packaging materials
• Flexibly handle day-to-day or week-to-week tasks
• Perform other duties as assigned by management

Skills

Communication

Team player

Adaptability

Job description

The Ernest workplace in Asheville, NC is committed to providing the backbone of eCommerce support for a wide range of professionals. We offer on-demand, full service, or flexible fulfillment assistance tailored to suit the individual needs of our customers.

Our core values are Integrity, Initiative, Customer Focus, and Sense of Community.

Our team members work together to receive, maintain, report on, package, and ship out physical inventory from our warehouse. Order fulfillment is a fast paced and detail-oriented work environment, with both physical and technological requirements. The ideal candidate must be able to complete all requirements of the position with or without reasonable accommodations. We take pride in being nimble-minded and flexible, with a can-do attitude and strong communication skills which translate to providing excellent service.

RESPONSIBILITIES:

The essential functions of this position include, but are not limited to –

• Receiving merchandise on behalf of customers, while verifying the quantity and quality of goods
• Responding to customer inquiries regarding their inventory or shipments, including providing reports as requested
• Maintaining positive relationships with customers and external partners, including communication regarding questions related to tasks at hand
• Assembling items into kits or provide as needed support for bulk tasks
• Fulfilling and shipping orders for physical inventory placed on a variety of systems – including individual customers’ websites and our internal client management software. The ability to adapt to and pick up new software systems is a big plus for this position
• Pricing “best way” shipping methods, printing labels and packaging items being sent via UPS, FedEx, USPS, and/or freight in a way that ensures their safe delivery
• Assist supervisor in maintaining inventory management supplies, including boxes, labels, and other materials used from day to day
• Flexibility in and willingness to embrace and prioritize different tasks from day to day or week to week
• Performing other related duties as assigned by management

QUALIFICATIONS:

• Available to work full-time, Monday through Friday, 8 hours daily between the hours of 7 am - 6 pm at our Asheville, NC location
• The ability to adapt to and pick up new software systems is a must for this position
• This position requires up to six hours daily of standing, walking, bending, and lifting/transporting upwards of 35 pounds above the waist
• Proficiency in computer navigation skills and familiarity with Microsoft Excel and Microsoft Outlook
• Previous warehouse and fulfillment experience is preferred but not required
• Knowledge of UPS, FedEx, USPS, and/or freight shipping is a plus
• Possess strong communication skills with the ability to work as a member of a team, plus the initiative to complete tasks individually