Product Experience Ops Manager

TikTok Inc.; San Jose (CA); Vor Ort; USD 108.000 - 209.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision insurance

401(k) with company match

Paid parental leave

Short-term and long-term disability

Life insurance

Wellbeing benefits

10 paid holidays per year

Paid sick days per year

Paid Personal Time

Zusammenfassung

TikTok is seeking a role focused on user experience identification, analysis, and optimization. You will own the UX of TikTok products, collaborate with product, R&D and algorithms teams, and leverage AI tools to monitor experience health and drive improvements.

Ideal candidates have a strong background in UX, data-driven decision making, and ability to work across time zones within a global organization. This on-site role supports global product stability and growth.

Qualifikationen

• Bachelor's degree or above, with more than three years of work experience, in-depth understanding and judgment of industry development, user experience, and competitor dynamics, with keen insight and analytical skills.

Aufgaben

• Own the user experience of TikTok product, identify experience issues and drive optimization plans with core teams.
• Proactively identify and address potential experience issues based on product strategy iterations and rule updates.
• Foster good cooperation with internal teams and external partners to resolve user requests related to features.
• Analyze user feedback signals to identify genuine user needs and priorities.
• Collaborate with PM and use AI tools to monitor experience metrics and health.
• Regularly review rules and strategies related to user experience and monitor data for issues.

Kenntnisse

Empathy for user feedback

Analytical skills

Cross-functional collaboration

Ausbildung

Bachelor's degree or above

Jobbeschreibung

TikTok is seeking a role focused on user experience identification, analysis, and optimization. You will own the UX of TikTok products, collaborate with product, R&D and algorithms teams, and leverage AI tools to monitor experience health and drive improvements.

Ideal candidates have a strong background in UX, data-driven decision making, and ability to work across time zones within a global organization. This on-site role supports global product stability and growth.