Product Experience Operations Manager

TikTok Inc.; San Jose (CA); Vor Ort; USD 108.000 - 209.000; Vollzeit

Benefits dieser Stelle

Medical insurance

401(k) with company match

Paid parental leave

Paid holidays

Paid sick days

Paid personal time

Zusammenfassung

TikTok Core Product team is seeking a product experience leader to own user experience identification, analysis and optimization using data analysis and AI tool construction. You will collaborate across product, R&D, and algorithms to improve stability, security, and simplicity.

Responsibilities include identifying experience issues, planning optimizations, addressing user requests with internal partners, and monitoring experience health metrics to drive timely improvements in a global,

Qualifikationen

• Bachelor's degree or above with more than three years of work experience.
• Empathy for user feedback and pain points, with good logical thinking and decomposition skills.
• Strong cross-functional coordination and collaboration skills, goal-oriented mindset, proactive in driving problem resolution and improvement.

Aufgaben

• Take ownership of TikTok's user experience identification, analysis and optimization based on data analysis, AI tool construction and cross-team collaboration.
• Identify and address potential experience issues based on product strategy iterations and feature updates.
• Establish collaboration mechanisms with internal teams and external partners to resolve user requests related to product features.
• Combine business needs with user feedback signals to deep dive genuine user needs.
• Monitor experience metrics and health levels with PMs and AI tools to identify latent issues in a timely manner.
• Regularly review rules, products, and strategies related to user experience and monitor experience data.

Kenntnisse

Empathy for user feedback

Analytical skills

Cross-functional collaboration

Problem solving

Ausbildung

Bachelor's degree or above

Jobbeschreibung

TikTok Core Product team is seeking a product experience leader to own user experience identification, analysis and optimization using data analysis and AI tool construction. You will collaborate across product, R&D, and algorithms to improve stability, security, and simplicity.

Responsibilities include identifying experience issues, planning optimizations, addressing user requests with internal partners, and monitoring experience health metrics to drive timely improvements in a global,