Product Evaluation Research Manager

highmarkhealth; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

highmarkhealth is seeking a Product Evaluation Research Manager within the Product Performance Measurement (PPM) team of the Product and Health Experience (PHE) organization. You will partner with product managers, business leaders, and analytic teams to define, measure, and communicate product success across an assigned portfolio.

The role involves establishing performance frameworks, KPIs, monitoring outcomes, and generating actionable insights to inform strategy, prioritization, and

Qualifications

• 5 years work experience, with some exposure to innovation or healthcare related fields.
• 3 years work experience post graduate degree, with some exposure to innovation or healthcare related fields.

Responsibilities

• Lead the development of a comprehensive Measurement & Evaluation Plan (MEP), which captures all key performance metrics and articulates a plan for data collection & analysis as well as the schedule for insights & analysis reporting for each of the solutions within their assigned portfolio of work.
• Manage stakeholders enterprise wide throughout the lifecycle of a solution as it relates to identifying and aligning on solution business objectives, key metrics, targets, data collection timelines, analysis and insights timelines and deliverables within the MEP.
• Consult with internal product owners during the solution design phase to ensure that the appropriate data collection methods are in place and that data sources will be available for post-launch measurement & evaluation purposes.
• Partner with Enterprise Analytics teams to plan, implement, and maintain the Living Health solution dashboards with the appropriate solution performance data.
• Collaborate with Enterprise Analytics partners to prepare and present deep dive Insights and Analysis Reports on the solutions within their portfolio.
• Actively advance dissemination of insights and study outcomes including preparation and review of data and reports for internal and external presentations, executive audiences, as well as manuscripts (co-authorship) for publication.
• Build and maintain a portfolio of solution Measurement & Evaluation plans, key performance indicator dashboards, other analyses and insights.
• Other duties as assigned or requested.

Skills

Measurement planning

Stakeholder management

Project management

Analytical skills

Executive communication

Job description

Job Summary

This role is part of the Product Performance Measurement (PPM) team within the larger Product and Health Experience (PHE) organization. The Product Evaluation Research Manager partners with Product Managers, business leaders, and analytic teams to define, measure, and communicate the success of products across an assigned portfolio. The role is accountable for establishing product performance frameworks, identifying key performance indicators, monitoring outcomes, and generating actionable insights that inform product strategy, prioritization, and investment decisions. By combining business context, analytical expertise, and stakeholder engagement, this role helps ensure products deliver measurable value, support organizational objectives, and continuously improve performance over time.

ESSENTIAL RESPONSIBILITIES

Lead the development of a comprehensive Measurement & Evaluation Plan (MEP), which captures all key performance metrics and articulates a plan for data collection & analysis as well as the schedule for insights & analysis reporting for each of the solutions within their assigned portfolio of work. Consult with team members or other enterprise partners in the evaluation of clinically innovative solutions and build buy-in for solution measurement approach with key matrixed Enterprise or partner stakeholders.

Manage stakeholders enterprise wide throughout the lifecycle of a solution as it relates to identifying and aligning on solution business objectives, key metrics, targets, data collection timelines, analysis and insights timelines and deliverables within the MEP. Broad stakeholder management including product owners, vendor and industry partners, clinicians, analytic partners marketing, finance, client facing teams, other health system partners.

Consult with internal product owners during the solution design phase to ensure that the appropriate data collection methods are in place and that data sources will be available for post-launch measurement & evaluation purposes. Includes consulting on vendor contracting, enterprise data operations and storage, collection of data via enterprise clinical programs, etc.

Partner with Enterprise Analytics teams to plan, implement, and maintain the Living Health solution dashboards with the appropriate solution performance data. Manage the delivery of the dashboards according to time and quality, including requirement gathering, beta testing with key stakeholders and publishing results to a broad audience. Lead regular discussion and interpretation of monthly dashboard results. Ongoing maintenance and enhancement of key analyses.

Collaborate with Enterprise Analytics partners to prepare and present deep dive Insights and Analysis Reports on the solutions within their portfolio. Develop solution performance insights with internal product owners to inform solution enhancements and drive strategic decision making. Drive milestone-based outcome reporting through coordination with the matrixed analytic team and lead the creation and finalization of each deliverable while extracting insights from ongoing and completed studies to develop the adoption and engagement strategy for the solution into the health system.

Actively advance dissemination of insights and study outcomes including preparation and review of data and reports for internal and external presentations, executive audiences, as well as manuscripts (co-authorship) for publication.

Build and maintain a portfolio of solution Measurement & Evaluation plans, key performance indicator dashboards, other analyses and insights.

Other duties as assigned or requested.

EXPERIENCE

Required

• 5 years work experience, with some exposure to innovation or healthcare related fields, OR
• 3 years work experience post graduate degree, with some exposure to innovation or healthcare related fields

Preferred

• 3 years in payer environment or hospital system environment
• Experience measuring the performance and adoption of digital products, capabilities, customer journeys, or operational processes.
• Experience working with data products, and enterprise data assets to support performance measurement and insight generation.
• Experience establishing measurement frameworks, success metrics, or outcome-based reporting for products, programs, or strategic initiatives.
• Experience supporting portfolio management, strategic planning, or business performance reviews within a complex organization.
• Experience influencing product, operational, or investment decisions through data-driven analysis and recommendations.

SKILLS

• Measurement and evaluation research plan development and key performance metrics (study design, research)
• Demonstrated stakeholder management and influence, and teamwork skills
• Project Management
• Strong quantitative and analytic skills for the coordination of analytics deliverables
• Creation of insights reporting and information sharing (communication and writing- executiv