Senior Manager, CX Adoption Analytics & Insights Lead

Scorpion Therapeutics; Pennsylvania; On-site; USD 120,000 - 180,000; Full time

Job summary

Scorpion Therapeutics in the United States (Pennsylvania) is seeking an experienced Product Analytics professional to elevate adoption and value-realization measurements across the organization.

You will build capabilities to interpret metrics, share insights across business units, and influence product and business decisions with data storytelling. This role emphasizes KPI ownership, activation funnels, retention analytics, and cross-functional collaboration.

Qualifications

• Bachelor’s degree in Data Science/Analytics/Business/Marketing or related.
• 6–8+ years in product analytics, digital telemetry, or marketing growth analytics.
• Proficiency in data visualization tools (e.g., Tableau/PowerBI) and product analytics platforms.
• Experience establishing measurement standards adopted across teams.
• Ability to influence decisions with data storytelling and evidence‑based recommendations.

Responsibilities

• Establish standards, frameworks, and best practices for adoption measurement and behavioral analytics.
• Build organizational capability to interpret and apply adoption and value-realization metrics.
• Facilitate knowledge sharing of analytical insights and methodologies across business units.
• Influence business/product decisions via evidence-based recommendations.
• Own engagement baselines and track core success metrics (active real-work users in last 30 days; “very disappointed” rate).
• Define and track behavioral metrics (depth, feature breadth, long-term retention) and identify drop‑offs.
• Diagnose root causes of missed targets and route to the right function; trigger root‑cause reviews.
• Partner to measure readiness vs vanity completion and validate sustained engagement.
• Lead cross‑functional measurement partnerships and synthesize a shared cross‑functional view.
• Define and measure “value” outcomes and report ROI/value realized.
• Feed real‑time usage data to enable targeted re-engagement for dormant segments.

Skills

Data storytelling

Influence decisions

Root-cause analysis

KPI dashboards

Activation funnels

Cross-functional

Measurement standards

PMF testing

Retention metrics

ROI measurement

Education

Bachelor’s degree in Data Science/Analytics/Business/Marketing or related.

Tools

Tableau

PowerBI

Job description

Responsibilities

• Establish standards, frameworks, and best practices for adoption measurement and behavioral analytics.


• Build organizational capability to interpret and apply adoption and value-realization metrics.


• Facilitate knowledge sharing of analytical insights and methodologies across business units.


• Influence business/product decisions via evidence-based recommendations.


• Own engagement baselines and track core success metrics (active real-work users in last 30 days; “very disappointed” rate—Sean Ellis test).


• Define and track behavioral metrics (depth, feature breadth, long-term retention) and identify drop‑off points.


• Diagnose root causes of missed targets (workflow fit, comprehension, motivation/awareness, structural/organizational barriers) and route to the right function; trigger root‑cause reviews.


• Partner to measure readiness vs vanity completion (completed modules vs actually ready; joined channels vs actually engaged) and validate sustained skill/behavior.


• Lead cross‑functional measurement partnerships (community, learning, communications) and synthesize a shared cross‑functional view.


• Define and measure “value” outcomes (time saved, error/rework reduction, output quality, satisfaction) and report ROI/value realized.


• Feed real‑time usage data to enable targeted re‑engagement for dormant/difficult‑to‑adopt segments.

Basic Qualifications

• Bachelor’s degree in Data Science/Analytics/Business/Marketing or related.


• 6–8+ years in product analytics, digital telemetry, or marketing growth analytics.


• Proficiency in data visualization tools (e.g., Tableau/PowerBI) and product analytics platforms.


• Experience establishing measurement standards adopted across teams.


• Ability to influence decisions with data storytelling and evidence‑based recommendations.


• Experience with activation funnels/adoption metrics (activation, retention cohorts, PMF/Sean Ellis testing).


• Experience setting KPI targets, building dashboards, and running hypothesis‑test‑and‑scale.


• Strong data storytelling for non‑technical stakeholders.


• Root‑cause diagnostic experience for adoption stalls and routing findings.


• Experience defining/measuring value‑delivery outcomes (beyond usage).

Preferred Qualifications

• Experience with product management, learning, or marketing teams in growth environments.


• Knowledge of organizational network analysis/workplace analytics.


• Familiarity with enterprise telemetry and API integrations.


• Experience in pharmaceutical/healthcare/regulated environments.