Product & Engineering Operations Lead

Sierra; California (MO); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Flexible paid time off (unlimited)

Medical, dental, and vision benefits

Life insurance and disability benefits

Retirement plan

Parental leave

Fertility and family building benefits

Lunch and snacks

Discretionary benefit stipend

Free alphorn lessons

Job summary

Sierra is seeking a Product Operations professional to lead planning cycles, roadmaps, and cross-functional initiatives across Product, Engineering, Design, Legal, Sales, and Ops. You will design scalable processes to improve clarity and velocity in a fast-growth, product-led company based in San Francisco.

You should have 6-8+ years in Product Operations or Program Management, with a proven track record of building operational processes from scratch, strong organizational discipline, and

Qualifications

• 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company.
• Proven track record building and scaling operational processes from scratch.
• Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations.
• Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels.
• Experience partnering closely with Legal, Product, and Engineering, including third-party vendors.
• Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick.
• Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus.

Responsibilities

• Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking by region and channel, sequencing, and team initiatives
• Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity
• Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned
• Coordinate cross-functional initiatives that span Product, Eng, Design, Legal, Sales, and Ops teams - driving alignment, timelines, and accountability
• Partner with product, eng and marketing leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution
• Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes
• Build our outbound operations playbook in partnership with Legal and continuously improve it so we can scale with quality and intention

Skills

Product operations

Program management

Cross-functional collaboration

Analytical skills

Tools

Linear

Figma

Google Drive

SQL

Job description

Sierra is seeking a Product Operations professional to lead planning cycles, roadmaps, and cross-functional initiatives across Product, Engineering, Design, Legal, Sales, and Ops. You will design scalable processes to improve clarity and velocity in a fast-growth, product-led company based in San Francisco.

You should have 6-8+ years in Product Operations or Program Management, with a proven track record of building operational processes from scratch, strong organizational discipline, and