Product Engineer

Cadence; Cary (NC); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with match

Paid time off

Job summary

Cadence seeks a Principal Product Engineer to act as the main technical liaison with top-tier customers, guiding silicon bring-up and product integration. You will coordinate with internal design, validation, and applications teams as well as the customer program manager to ensure on-time delivery.

You will drive technical reviews, manage cases, and leverage AI tools to enhance decision making and deliverables. Travel to customer sites is expected (~10%).

Qualifications

• Bachelor's degree in CS or EE with 2+ years of relevant experience, or a related master's degree.
• Strong customer-facing communication and problem-solving skills.
• Experience with Physical and Protocol Layer validation for high-speed SERDES tech.
• Hands-on lab experience with oscilloscopes and protocol instruments.
• Experience in case management tools such as SFDC and Jira.

Responsibilities

• Serve as the primary technical liaison for customer engineering teams and lead weekly calls.
• Coordinate program integration, reviews, and bring-up plans with cross-functional teams.
• Validate Physical and Protocol layers for high-speed interfaces (PCIe, Ethernet, USB, etc.).
• Use lab equipment to diagnose silicon-related issues and interpret results.
• Manage and escalate technical cases across SFDC, Sherlock, and Jira.
• Prepare status dashboards, kickoff materials, and silicon reports.

Skills

Customer communication

Issue diagnosis

Case management

Travel readiness

Cross-functional coordination

Education

Bachelor's in Computer Science or Electrical Engineering

Tools

SFDC

Jira

Oscilloscopes

BERTs

Protocol analyzers

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational software expertise. We apply our Intelligent System Design strategy to deliver software, hardware, and IP that turn design concepts into reality. This strategy is supplemented by AI-augmented development practices throughout all our organizations to empower our team to focus on creative problem-solving and innovation. Our customers are the world’s most innovative companies, delivering extraordinary electronic products from chips to boards to systems for dynamic market applications including consumer, hyperscale computing, 5G communications, automotive, aerospace, industrial, and health. Join us and be part of a culture that values innovation, collaboration, and customer success.

Position Overview

The Principal Product Engineer is a critical technical interface between Cadence and top-tier customers, ensuring high-quality support and engagement throughout the lifecycle of customer programs. The engineer is responsible for managing all technical communications, driving resolution of customer issues, coordinating critical technical reviews, and ensuring successful silicon bring-up and product integration. Also collaborate closely with internal design, validation, and applications teams as well as the customer’s program manager to deliver high-quality outcomes on aggressive schedules.

Key Responsibilities

• Primary Technical Liaison: Act as the main technical point of contact for customer engineering teams, attend and lead weekly customer calls organized by program management.
• Program Integration: Ensure inclusion in all relevant customer communications, technical deep-dives, and milestone reviews; provide status updates and action tracking.
• Protocol & Physical Layer: Demonstrate a strong understanding of Physical and Protocol layers for at least one high-speed interface (e.g., PCIe, Ethernet, USB, CXL, UCIe).
• Lab Equipment Proficiency: Demonstrate hands-on experience with oscilloscopes, BERTs, protocol exercisers, and analyzers.
• Debugging & Analysis: Diagnose silicon-related issues and interpret test results effectively.
• Technical Issue Management: Own all support cases filed by the customer across platforms such as SFDC, Sherlock, and Jira.
• Prioritization: Evaluate and triage incoming cases, determine severity and urgency, and ensure timely resolution in alignment with agreed service levels.
• Escalation Point: Serve as the technical escalation path for complex issues requiring cross-functional involvement (design, validation, firmware, applications).
• Technical Review Coordination: Organize and lead reviews such as SDC/constraint checks, physical integration assessments, pre-tape out checklist reviews, and bring-up test plan evaluations.
• Customer Engagement: Collaborate closely with the customer program manager to ensure smooth communication and inclusion in all relevant meetings.
• Documentation & Reporting: Maintain standardized documentation including kickoff materials, status dashboards, and silicon reports. Track case metrics and provide progress updates.
• AI Incorporation: Leverage AI-powered tools and assistants to enhance productivity, improve decision making, and maintain high-quality customer deliverables. Apply AI-powered analytics tools to extract insights, identify patterns, and generate actionable recommendations from complex datasets.

Required Skills & Qualifications

• Bachelor’s in computer science or electrical engineering degree with +2 years of relevant experience, or Master’s degree in a related field.
• Skilled at listening to customer concerns and identifying potential issues early.
• Strong commitment to customer satisfaction and timely case resolution.
• Broad technical background in relevant IPs (both hard and soft) and product engineering.
• Strong communication and organizational abilities.
• Experience performing Physical Layer and Protocol Layer validation for at least one high-speed SERDES technology.
• Hands-on experience with post-silicon PHY bring-up, system interoperability, and compliance testing activities.
• Proficiency in using protocol analyzers, BERTs, and oscilloscopes.
• Familiarity with case management systems such as SFDC and Jira.
• Ability to prioritize cases, anticipate escalations, and manage technical reviews effectively.
• High-level understanding of technical issues with the capability to coordinate with subject matter experts.
• Proactive in gathering feedback and driving continuous improvement initiatives.
• Able to travel onsite to support customers with Silicon bringup and debug. Travel Requirements: 10%.

Qualifications

• BE/BTech/ME/MS/MTech in Electrical, Electronics or Computer Science Engineering

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