Systems Product Engineer

Cadence; Shanghai (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Cadence is seeking a Systems Support Engineer to join a high-energy, cross-functional team focused on reliability and quality. You will drive solutions from rough requirements, learn quickly, and ensure field support processes meet demanding standards.

The role emphasizes outward and inward support, collaborating with PE/R&D, and delivering real-time, time-zone aware assistance to field teams.

Qualifications

• Bachelor's degree in Electrical Engineering or related field.

Responsibilities

• Provide first line support for the FSE team to resolve issues.
• Support Field Service Team with remote customer support via Zoom and Teams.
• Analyze logs to remotely troubleshoot customer system issues.
• Provide scripts and tools to aid Field Service Engineers in the field.
• Release new field procedures and updates to the field.
• Provide real-time support aligned to time-zone specific locations.
• Condense field issues into engineering problem sets for PE/R&D.
• Review and prioritize field issues for PE/R&D focus.
• Assist evaluating PE/R&D solutions and create field implementation procedures.

Skills

Verbal and written communication

Cross-functional collaboration

Analytical thinking

Data analysis (diverse data sets)

Linux

Remote support tools (Zoom, Teams)

Education

BS in Electrical Engineering

Tools

PowerBI

Servicemax

Linux

Zoom

Teams

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

The Systems Support Engineer should have the ability to excel in a high-energy, small focused team environment, drive solutions from rough requirements, and have a commitment to high product quality. This position requires a quick learner and demonstrated ability to work in a cross functional environment. A strong sense of shared responsibility and shared reward is required, as is the ability to make work fun and interesting. In this key role, you will be instrumental in ensuring that the Cadence Field Support process flows meet the company’s demanding mission critical reliability and quality expectations.

Responsibilities will include, but not be limited to the following:

• Outward facing support:
  • Provide first line support for the FSE team in solving issues not easily resolved at the FSE level.
  • Support Field Service Team members by providing remote customer support through remote tools (Zoom, Teams)
  • Analyze system logs to remotely help FSE troubleshoot customer system issues.
  • Provide scripts and other tools to aid the FSE’s in the field.
  • Be the conduit for releasing new procedures to the field.
  • Provide real time support for FSE’s aligned to the appropriate supported locations time zone.
• Inward facing support:
  • Summarize and condense customer and field issues into engineering problem sets for the PE’s/R&D to solve.
  • Review field issues and prioritize issues so that PE and R&D are focused on finding solutions for the most important customer issues.
  • Help with evaluating PE and R&D solutions to field problems and create procedures for field implementation.
• Minimum Requirements
• 3+ years working in the areas of Product Implementation and Systems Product Engineering.
• BS in Electrical Engineering.
• SSE for Asia will be located in Asia.
• Previous experience with optical circuits is desirable
• Previous experience with debugging of network hardware and configuration issues
• Previous experience with high density Optical and Network test processes.
• Previous experience with Hot Swap products using electrical, power, optical and liquid cooling backplanes.
• Good verbal and written communications skills.
• Understanding of manufacturing processes, test flows and new product introduction is desirable.
• Computer skills to include: MS Word, Excel, PowerPoint & understanding of Linux
• Highly Desirable Knowledge/Experience:
• Previous product engineering experience on systems/boards with ASICs, DDR3/4 (memory), USB, I2C, SERDES, ENET (Ethernet), Optics, PCIE, board management controllers.
• Understanding of basics of HVAC and customer lab environment requirements.
• Experience using Microsoft PowerBI and Servicemax
• Linux environment: admin level tools, and software development tools, scripts.
• Ability to analyze diverse data sets and identify trends

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