Product Enablement & Support Engineer (Remote)

Journal Technologies; Los Angeles (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision coverage

401(k) retirement plan

Job summary

Journal Technologies is seeking a Product Enablement & Support Specialist to join our hybrid team. You will train on our platform, develop guides, and empower internal teams while partnering with Product, Sales, and Customer Success to accelerate issue resolution.

You will reproduce and triage issues, analyze root causes, and work with engineering to validate fixes. Strong communication and documentation skills are essential for success.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field.
• 3+ years of experience in technical support engineering, QA automation, system implementation, or platform training.
• Familiarity with REST APIs, XML/JSON, basic SQL, and platform configuration practices.
• Experience with support systems (e.g., Jira Service Management), documentation tools, and knowledge base platforms.

Responsibilities

• Product Training & Enablement: Develop training sessions, webinars, and documentation for Professional Services, Sales, and internal stakeholders.
• Create user guides, FAQs, video tutorials, and other educational materials.
• Ensure onboarding programs for internal teams and employees to adopt new platform features.

Skills

Analytical mindset

Excellent communication

Cross-functional work

Agile methods

Education

Bachelor's degree in CS/Software Engineering

Tools

Jira Service Management

SQL

Java

REST APIs

XML/JSON

Documentation tools

Knowledge base platforms

Job description

Journal Technologies is seeking a Product Enablement & Support Specialist to join our hybrid team. You will train on our platform, develop guides, and empower internal teams while partnering with Product, Sales, and Customer Success to accelerate issue resolution.

You will reproduce and triage issues, analyze root causes, and work with engineering to validate fixes. Strong communication and documentation skills are essential for success.