Hybrid Product Enablement & Support Engineer

Journal Technologies Inc.; Los Angeles (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision coverage

401(k) retirement plans (US)

Remote work option

Travel opportunities between offices

Job summary

Journal Technologies Inc. is seeking a motivated Product Enablement & Support Specialist to join a hybrid team.

You will serve as the training and knowledge backbone for the platform, creating guides, tutorials, and onboarding programs to accelerate adoption of our eSeries platform across internal and partner teams. You will handle front-line technical contact for escalations, reproduce and diagnose complex issues, and collaborate with Platform and Product Engineering to validate fixes.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.
• 3+ years of experience in technical support engineering, QA automation, system implementation, or platform training.
• Familiarity with REST APIs, XML/JSON, basic SQL, and platform configuration practices.
• Experience with support systems (e.g., Jira Service Management), documentation tools, and knowledge base platforms.
• Comfortable reading code (Java preferred), inspecting logs, and performing root cause analysis on software issues.
• Strong understanding of product life cycles and go-to-market strategies.
• Excellent written and verbal communication and presentation skills.

Responsibilities

• Product Training & Enablement: Develop and deliver training sessions, webinars, and documentation for Professional Services, Sales, and internal stakeholders; create user guides, FAQs, and video tutorials; ensure onboarding programs for new features.

Skills

REST APIs

XML/JSON

SQL

Jira Service Management

Documentation tools

Knowledge base platforms

Java

Agile methodologies

Cross-functional collaboration

Communication

Education

Bachelor’s degree in Computer Science or related field

Tools

Jira Service Management

Documentation tools

Knowledge base platforms

Job description

Journal Technologies Inc. is seeking a motivated Product Enablement & Support Specialist to join a hybrid team.

You will serve as the training and knowledge backbone for the platform, creating guides, tutorials, and onboarding programs to accelerate adoption of our eSeries platform across internal and partner teams. You will handle front-line technical contact for escalations, reproduce and diagnose complex issues, and collaborate with Platform and Product Engineering to validate fixes.