Product Documentation Specialist — Release Notes & AI Tools

CCC Intelligent Solutions; Chicago (IL); On-site; USD 63,000 - 75,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan PerformanceBonus

Comprehensive health insurance

Adoption Assistance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan options

Employee Resource Groups

Job summary

CCC Intelligent Solutions in Chicago is seeking a Product Documentation Specialist to join our Product Documentation and Structured Knowledge function. You will write release notes, changelogs, and product documentation for assigned product teams, while helping define standards, templates, and workflows that support scalable documentation.

Collaborate with Product, Engineering, Design, and Operations to ensure changes are clearly communicated and aligned with source material.

Qualifications

• Experience writing release notes, changelogs, product documentation, or similar product communications; writing samples required.
• Strong audience judgment with the ability to translate technical detail into clear, audience-appropriate content.
• Excellent written communication skills, with precise, concise writing that maintains accuracy under deadline.
• Ability to create structure in a developing function and operate effectively in a fast-moving, cross-functional environment.
• Experience using Jira and Confluence, including how product and engineering teams track work and maintain structured knowledge.
• Practical experience using AI-assisted writing, summarization, and search tools, with the judgment to validate content for accuracy, tone, completeness, and source alignment.
• Understanding of documentation governance concepts, including templates, taxonomy, metadata, version history, content lifecycle, source-of-truth management, and AI-ready structured content.

Responsibilities

• Write, review, and publish release notes and changelogs for assigned product teams, translating technical changes into clear, accurate communication for internal, customer-facing, and external audiences.
• Partner with Product Managers, Product Owners, Engineering, Design, and Product Operations to understand what shipped, why it matters, who is impacted, and what each audience needs to know.
• Apply and help evolve documentation standards, including templates, taxonomy, metadata, labeling, versioning, and source-of-truth practices, with Confluence as the canonical source.
• Support the full documentation lifecycle, including intake, drafting, review, approval, publishing, maintenance, and retirement.
• Connect release documentation to quarterly launch readiness, including launch gates, scope, Jira inputs, and required stakeholder reviews.
• Identify content gaps, inconsistencies, stale documentation, and process breakdowns, and recommend practical improvements.
• Use AI-assisted tools to accelerate drafting, comparison, summarization, and gap-finding while validating all outputs against approved source material and responsible AI practices.
• Flag content that may require Legal, Privacy, Security, or AI Trust review prior to publication.

Skills

Technical writing

Release notes

Audience communication

Cross-functional collaboration

Tools

Jira

Confluence

Job description

CCC Intelligent Solutions in Chicago is seeking a Product Documentation Specialist to join our Product Documentation and Structured Knowledge function. You will write release notes, changelogs, and product documentation for assigned product teams, while helping define standards, templates, and workflows that support scalable documentation.

Collaborate with Product, Engineering, Design, and Operations to ensure changes are clearly communicated and aligned with source material.