Technical Product Documentation Specialist

CCC Intelligent Solutions; Chicago (IL); On-site; USD 63,000 - 75,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan PerformanceBonus

Comprehensive health insurance

Adoption Assistance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan options

Employee Resource Groups

Job summary

CCC Intelligent Solutions in Chicago is seeking a Product Documentation Specialist to join our Product Documentation and Structured Knowledge function. You will write release notes, changelogs, and product documentation for assigned product teams, while helping define standards, templates, and workflows that support scalable documentation.

Collaborate with Product, Engineering, Design, and Operations to ensure changes are clearly communicated and aligned with source material.

Qualifications

• Experience writing release notes, changelogs, product documentation, or similar product communications; writing samples required.
• Strong audience judgment with the ability to translate technical detail into clear, audience-appropriate content.
• Excellent written communication skills, with precise, concise writing that maintains accuracy under deadline.
• Ability to create structure in a developing function and operate effectively in a fast-moving, cross-functional environment.
• Experience using Jira and Confluence, including how product and engineering teams track work and maintain structured knowledge.
• Practical experience using AI-assisted writing, summarization, and search tools, with the judgment to validate content for accuracy, tone, completeness, and source alignment.
• Understanding of documentation governance concepts, including templates, taxonomy, metadata, version history, content lifecycle, source-of-truth management, and AI-ready structured content.

Responsibilities

• Write, review, and publish release notes and changelogs for assigned product teams, translating technical changes into clear, accurate communication for internal, customer-facing, and external audiences.
• Partner with Product Managers, Product Owners, Engineering, Design, and Product Operations to understand what shipped, why it matters, who is impacted, and what each audience needs to know.
• Apply and help evolve documentation standards, including templates, taxonomy, metadata, labeling, versioning, and source-of-truth practices, with Confluence as the canonical source.
• Support the full documentation lifecycle, including intake, drafting, review, approval, publishing, maintenance, and retirement.
• Connect release documentation to quarterly launch readiness, including launch gates, scope, Jira inputs, and required stakeholder reviews.
• Identify content gaps, inconsistencies, stale documentation, and process breakdowns, and recommend practical improvements.
• Use AI-assisted tools to accelerate drafting, comparison, summarization, and gap-finding while validating all outputs against approved source material and responsible AI practices.
• Flag content that may require Legal, Privacy, Security, or AI Trust review prior to publication.

Skills

Technical writing

Release notes

Audience communication

Cross-functional collaboration

Tools

Jira

Confluence

Job description

Salary range is: $62,623.97 - $75,000.00. This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

CCC Intelligent Solutions is a leading cloud platform for the property and casualty insurance economy, connecting insurers, repairers, automakers, part suppliers, lenders, and more. We are looking for a Product Documentation Specialist to join a new Product Documentation and Structured Knowledge function focused on improving the quality, consistency, and usability of product knowledge across the organization.

In this role, you will write release notes, changelogs, and product documentation for assigned product teams while helping shape the standards, templates, and workflows that support scalable documentation practices. You will partner closely with Product, Engineering, Product Operations, Design, and downstream teams to ensure product changes are communicated clearly, accurately, and in alignment with approved source material.

Key Responsibilities

• Write, review, and publish release notes and changelogs for assigned product teams, translating technical changes into clear, accurate communication for internal, customer-facing, and external audiences.
• Partner with Product Managers, Product Owners, Engineering, Design, and Product Operations to understand what shipped, why it matters, who is impacted, and what each audience needs to know.
• Apply and help evolve documentation standards, including templates, taxonomy, metadata, labeling, versioning, and source-of-truth practices, with Confluence as the canonical source.
• Support the full documentation lifecycle, including intake, drafting, review, approval, publishing, maintenance, and retirement.
• Connect release documentation to quarterly launch readiness, including launch gates, scope, Jira inputs, and required stakeholder reviews.
• Identify content gaps, inconsistencies, stale documentation, and process breakdowns, and recommend practical improvements.
• Use AI-assisted tools to accelerate drafting, comparison, summarization, and gap-finding while validating all outputs against approved source material and responsible AI practices.
• Flag content that may require Legal, Privacy, Security, or AI Trust review prior to publication.

Requirements

• Experience writing release notes, changelogs, product documentation, technical documentation, or similar product communications; writing samples required.
• Strong audience judgment with the ability to translate technical detail into clear, audience-appropriate content.
• Excellent written communication skills, with precise, concise writing that maintains accuracy under deadline.
• Ability to create structure in a developing function and operate effectively in a fast-moving, cross-functional environment.
• Experience using Jira and Confluence, including how product and engineering teams track work and maintain structured knowledge.
• Practical experience using AI-assisted writing, summarization, and search tools, with the judgment to validate content for accuracy, tone, completeness, and source alignment.
• Understanding of documentation governance concepts, including templates, taxonomy, metadata, version history, content lifecycle, source-of-truth management, and AI-ready structured content.

Preferred Qualifications

Familiarity with APIs, SDKs, feature flags, versioning, integrations, or enterprise SaaS architecture is a plus. Experience documenting complex B2B SaaS solutions in insurance, automotive, claims, repair, payments, analytics, workflow, or AI environments is also preferred.

Interview Policy & Privacy Notice

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

About CCC's Commitment to Employees

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact [phone].