Product Director, C360 Consumptions Lead

JPMorganChase; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. is seeking an experienced product leader for Client360, driving the future of its service delivery and data/AI solutions. You will champion user-centric design, guide launches, and ensure value for clients while aligning with regulatory and risk management requirements.

The role emphasizes ownership of the product roadmap, team coaching, and performance metrics, to enable scalable growth and differentiated offerings in a complex financial services landscape.

Qualifications

• 8+ years of experience delivering products, projects, or tech applications.
• Extensive knowledge of product development life cycle, technical design, and data analytics.
• Ability to influence adoption of life cycle activities including discovery, ideation, requirements, and value management.
• Experience driving change within organizations and managing stakeholders across functions.
• Knowledge of business process improvement, strategic planning, and data analytics.
• Understanding of data governance, regulatory compliance, and operational risk management.
• Experience leading cross-functional teams and driving business innovation.

Responsibilities

• Oversee product roadmap, vision, development, execution, and growth targets.
• Lead full product lifecycle from planning to future development and risk management.
• Coach and mentor the product team on best practices and market research methods.
• Own product performance and invest in enhancements to meet objectives.
• Monitor market trends and conduct competitive analysis for differentiation.
• Develop service strategy and vision delivering value to customers and business.
• Manage discovery efforts and market research to uncover solutions for the roadmap.
• Maintain service backlog aligned with the strategic roadmap and value proposition.
• Build framework and track key metrics like cost, features, risk, and reliability.
• Manage delivery and optimization of consumption services for Client360 Transformation.

Skills

Product lifecycle knowledge

Data analytics

Stakeholder management

Cross-functional leadership

Regulatory/compliance awareness

Communication skills

Education

Advanced degree in Business or Data Science

Tools

CRM systems

Data analytics tools

Job description

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products and services that resonate with clients. As part of Client360, you will champion user‑centric service delivery, maximize the value and usability of data and AI solutions, and foster business satisfaction across the Commercial & Investment Bank.

Job Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind‑mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Develop a service strategy and vision that delivers value to customers and business consumers
• Manage discovery efforts and market research to uncover user solutions and integrate them into the service roadmap
• Own, maintain, and develop a service backlog that enables development to support the overall strategic roadmap and value proposition
• Build the framework and track key success metrics such as cost, feature and functionality, risk posture, and reliability
• Manage the delivery and optimization of consumption services for Client360 Transformation, ensuring alignment with organizational objectives
• Utilize consumption services to deliver personalized client experiences, streamline operations, and enhance decision‑making, while supporting regulatory compliance and risk management

Required Qualifications, Capabilities, and Skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Extensive knowledge of business process improvement, strategic planning, and data analytics
• Strong understanding of business integration techniques, data governance, regulatory compliance, and operational risk management
• Demonstrated experience in leading cross‑functional teams and managing stakeholders to drive business innovation
• Excellent problem‑solving skills and strategic thinking about business initiatives and their impact on organizational objectives
• Strong communication and interpersonal skills, with the ability to articulate and present complex business concepts and insights to both technical and non‑technical audiences
• Experience with emerging technologies and best practices in business analytics and CRM

Preferred Qualifications, Capabilities, and Skills

• Recognized thought leader within a related field
• Demonstrated prior experience working in a highly matrixed, complex organization
• Extensive experience in business process management, CRM systems, or related fields within a financial institution
• Advanced degree in Business, Data Science, or a related field
• Clear experience in ensuring customers and stakeholders are engaged and positive about the initiatives delivered

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.