Product Director – Customer Applications at Saragossa (Remote, Dallas)

Neolife Updates; Dallas (TX); Hybrid; USD 200,000 - 250,000; Full time

Benefits offered by this job

Fully remote

Private-equity backed

Job summary

Saragossa is seeking a Product Director – Customer Applications to lead the development of a brand-new client portal from the ground up. The role centers on product strategy, engineering collaboration, and delivering a revenue-impacting experience for clients.

The successful candidate will bring deep expertise in customer-facing applications, understand AI's role in enhancing interactions, and navigate competing priorities with a strategic mindset.

Qualifications

• Technical foundation: started as a frontend developer before moving into product leadership.
• Deep customer-facing application expertise across UX/UI and engineering perspectives.
• Understanding AI's role in improving customer interactions and outcomes.
• Strategic mindset with ability to balance competing demands and focus on what matters.

Responsibilities

• Build a brand-new client portal from the ground up, not a simple optimization.
• Define and own the product roadmap and strategy across stakeholders.
• Collaborate with a top-tier design agency on a high-visibility initiative.
• Advocate for principled trade-offs and drive decisions independently in complex environments.

Skills

Technical foundation

Customer-facing apps

AI in product

Strategic mindset

Job description

Product Director – Customer Applications at Saragossa

Ready to lead the build of something that fundamentally changes how a firm connects with its clients? Saragossa is seeking a Product Director – Customer Applications based in Dallas, TX for a fully remote, high-impact role at the intersection of product strategy and engineering execution.

What You'll Own

• Build a brand-new client portal from the ground up — not an optimization project, but a revenue-impacting product touching every business line.
• Set the product roadmap and strategy, driving execution while managing competing priorities across multiple business stakeholders.
• Partner with a top-tier design agency on one of the most respected firms in the space — a sign of how seriously this initiative is being taken.
• Champion pushback when needed, operating independently in complex environments without waiting for answers to be handed to you.

What You Bring

• Technical foundation — likely started as a front-end developer before moving into product leadership.
• Deep customer-facing application expertise, spanning both UX/UI and engineering perspectives.
• Understanding of AI's role in improving customer interactions and product outcomes.
• Strategic mindset with the ability to navigate competing demands and stay focused on what truly matters.

Benefits & Compensation

• Competitive base salary of $200,000–$250,000.
• Fully remote work arrangement.
• Private-equity-backed organization undergoing a strategic shift from buying technology to building it — an opportunity to shape the culture and direction.

If you're a technically grounded product leader ready to build a product that truly matters, this could be the role you've been looking for.