Product Designer, UX & Customer Journey

Job4Travelers; Boca Raton (FL); Remote; USD 100,000 - 134,000; Full time

Job summary

Valis remote Product Designer role spans desktop, mobile, and admin panels. Own end-to-end UX/UI for a B2B SaaS product, from onboarding to deployment, with hands-on AI tooling in daily design work.

You will map customer journeys for CEOs and admins, participate in client rollouts, build a design system from scratch and keep it in code, and own product communications and release notes. This role supports remote teams across Europe with real-time sessions during CET/BST hours.

Qualifications

• 7+ years in product design for B2B SaaS products.
• Portfolio showing complex products made simple: data-heavy tools, admin and permission flows, desktop and mobile apps.
• Strong in both UX and UI: research, journey mapping, information architecture, and high-quality visual and interaction design.
• Built a design system from scratch and got engineers to adopt it.
• Onboarding and in-product communication with measurable impact.
• Hands-on with AI tools in daily work: prototype with Claude, Claude Code, or similar.

Responsibilities

• Map journeys for CEO/founder, client admin, end user, and deployment team; keep it current as product changes.
• Sit in on client rollouts and install sessions; translate observations into prioritized engineering problems.
• Define and track experience metrics with product and deployment teams.
• Design core surfaces end-to-end: desktop app, mobile app, and admin panel.
• Design onboarding: first install, data source connections, first useful answer.
• Write specs and prototypes for engineers and AI agents; review what ships and refine it.
• Build the Valis design system from scratch and keep it in the codebase for engineers and AI agents to use.
• Own product communications: in-app notifications, release notes, user guides, trainings; tailor messages for CEOs vs employees.

Skills

End-to-end ownership

B2B SaaS design

UX UI design

Design system

Onboarding design

AI prototyping

Product communication

Tools

Claude

Claude Code

Job description

Remote Product Designer at Valis - EU AI Startup — Remote

Valis lists locations across the UK, France, Poland, Germany, and the Netherlands, suggesting a European-timezone-aligned remote or hybrid setup. The role requires sitting in on client rollouts and install sessions, which implies some real-time availability — likely during CET/BST business hours. This is not a fully async role, but it's also not tied to a single office, making it viable for nomads based in Europe or nearby timezones (UTC±2 is likely the safe window).

Nomad Destination Fit

• Lisbon, Portugal — UTC+0/+1, within easy reach of European clients. Portugal's Digital Nomad Visa (D8) suits long-term stays. Cost of living is moderate for Western Europe.
• Warsaw, Poland — CET timezone, Poland is explicitly listed as an allowed country. Very affordable cost of living; EU freedom of movement applies for EU citizens.
• Berlin, Germany — Also explicitly listed; Freelance Visa (Freiberufler) available. Higher cost of living but strong tech scene.

Practical Notes

No equipment stipend, coworking allowance, or travel perks are mentioned in the posting. Given the fast-moving startup nature, expect real-time Slack/video check-ins. Candidates should confirm async vs. synchronous expectations before accepting.

About Us

We are Valis — a company building an institutional AI operating layer for mid-market companies: shared company memory, workflow mining, and agentic automation.

Why This Role Exists

The Product Designer owns the end-to-end experience of Valis: from the first time a CEO sees it, through the admin setting it up, to the moment an employee uses it every day.

What You Will Do

Customer Journey

• Map the journey for each type of user: CEO and founder, client admin, end user, and our own deployment team. Keep it current as the product changes.
• Sit in on client rollouts and install sessions. Watch real people use the product, and turn what you see into clear, prioritised problems for engineering.
• Define and track experience metrics with the product and deployment teams: activation, adoption, time to first value.

Product Design

• Design the core surfaces end to end: the desktop app (daily brief, meetings library, calendar, chat), the mobile app, and the admin panel.
• Design the onboarding: first install, connecting data sources, first useful answer.
• Write specs and prototypes that engineers and AI agents can build from directly. Review what ships, and send it back when the experience is not right.
• Sample questions encountered: "Why can I only hide a task, not close it?", "How do I switch between my personal and company workspace?", "What changed in the app since I last opened it?"

Design System

• Build the Valis design system from scratch, so engineers and their AI agents produce a consistent interface without a design review on every change.
• Keep it in the codebase, not only in Figma — the agents need to be able to use it.

Product Communication

• Own how the product talks to users: in-app notifications, release notes, user guides, and trainings.
• Tailor communication to the reader: a CEO needs to see which of their problems a release solves; an employee needs to know what changed in their app.

Requirements

Must Have

• 7+ years in product design, including 3+ years owning the experience of a B2B SaaS product end to end — not a single feature inside a large team.
• A portfolio that shows complex products made simple: data-heavy tools, admin and permission flows, desktop and mobile apps.
• Strong in both UX and UI: research, journey mapping, information architecture, and high-quality visual and interaction design.
• You have built a design system from scratch and got engineers to adopt it.
• You have designed onboarding and in-product communication, and can show the effect in numbers.
• Hands-on with AI tools in daily work: you prototype with Claude, Claude Code, or similar, and write specs an agent can execute. You use them yourself, not only read about them.
• You shape the product rather than wait for a brief. The product changes daily.

Nice to Have

• Experience with enterprise users: admins, IT, security and access settings.
• Good working knowledge of Russian language.

We offer a competitive base salary, performance-based bonus, and the opportunity to join the team during a period of fast growth.

Is this Product Designer role fully remote? The role is listed across multiple European countries (UK, France, Poland, Germany, Netherlands), strongly suggesting remote or distributed work is supported. However, some real-time availability is expected for client rollouts and install sessions, so European timezone availability is important. What experience level is required for this role? Valis requires 7+ years in product design, with at least 3+ years owning the full experience of a B2B SaaS product end to end — not just a single feature within a larger team. What is the salary for this Product Designer position at Valis? The job posting does not disclose a specific salary range, but states a competitive base salary plus a performance-based bonus. Candidates are encouraged to discuss compensation during the interview process. Do I need experience with AI tools to apply? Yes — hands‑on use of AI tools like Claude or Claude Code in daily design work is a hard requirement. You should be prototyping with these tools and writing specs that AI agents can execute, not just be familiar with them in theory. Will I be building the design system from scratch? Yes. A core responsibility is building the Valis design system from the ground up, and critically, keeping it in the codebase (not just Figma) so that engineers and AI agents can use it without requiring a design review for every change.