Senior Product Designer

Vendelux; United States; In loco; USD 90.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Regular Retreats

Recharge Weeks

Descrizione del lavoro

Vendelux is seeking a seasoned product designer to own features end-to-end, from customer problems to release. You will redesign onboarding to accelerate value, map the full customer journey, and improve core workflows in web and mobile.

Collaborating with engineers, Customer Success and GTM teams, you will champion self-serve onboarding and AI-enabled interfaces, delivering clear, usable experiences for diverse customers.

Competenze

• 5+ years of experience in product design, UX/UI design or a similar role.
• Hands-on experience prototyping with AI tools such as Claude.
• Experience designing self-serve products for small and mid-sized customers.
• Experience designing for web and mobile apps.
• Strong UX and UI skills with end-to-end user journeys in SaaS.
• Highly collaborative, working with engineers, CS, sales and founders.
• Usability-focused with strong visual quality and clarity.

Mansioni

• Own product features end to end from understanding the customer problem through design, build and release.
• Redesign onboarding so new customers reach first value quickly in-product.
• Map customer journey from first login through daily use, removing dead ends.
• Improve usability of core workflows customers rely on daily (e.g., campaigns).
• Work side by side with engineers on web and mobile to ship designs.
• Partner with Customer Success and GTM teams to fix confusions with product updates.
• Lead onboarding self-serve initiative and a help center for self-service.
• Design self-serve experiences for smaller customers.
• Prototype quickly with AI tools and test ideas with the team.
• Design for AI, chat-based and traditional SaaS interfaces with multiple paths.

Conoscenze

UX/UI design

Product design

AI prototyping

Onboarding design

User journeys

Web and mobile design

Collaboration

Problem solving

Visual storytelling

Customer empathy

Descrizione del lavoro

• Own product features end to end, from understanding the customer problem through design, build and release
• Redesign onboarding so new customers reach their first moment of value quickly, with the full flow inside the product
• Map the customer journey from first login through daily use and inviting teammates, and remove the dead ends along the way
• Improve the usability of the core workflows customers rely on every day, such as campaign setup
• Work side by side with engineers on web and mobile to implement and ship your designs
• Partner with Customer Success and go-to-market teams to find where customers get confused and turn those patterns into product fixes
• Lead the initiative to make customer onboarding self-serve, including a help center where customers and internal teams can find answers
• Design self-serve experiences that let smaller customers succeed without hands-on support
• Prototype quickly with AI tools to explore ideas and test them with the team
• Design for both AI and chat-based interfaces and traditional SaaS interfaces, so every customer has a path that works for them

Benefits

• Regular Retreats: We regularly meet up in beautiful locations around the world to discuss all things Vendelux
• Recharge Weeks: The company shuts downs two times a year so everyone can recharge without work piling up

Hands-on experience prototyping with AI tools such as ClaudeExperience designing self-serve products for small and mid-sized business customersExperience designing for web and mobile appsEnjoys getting close to customers and the teams who support themStrong UX and UI skills, with experience designing complete user journeys in a SaaS productA portfolio of features you designed that shipped to productionExperience designing both conversational or AI interfaces and traditional SaaS interfacesAn experienced designer who has built and shipped product at a fast paceHighly collaborative, at home working with engineers, Customer Success, sales and foundersExcited by new AI interfaces and grounded in what customers need todayExperience designing help center or knowledge base experiencesPuts usability and functionality first, with a strong eye for visual qualityComfortable bringing structure to ambiguity and shipping in a fast-moving environment5+ years of experience in product design, UX/UI design or a similar roleEnergized by owning outcomes and seeing your work in customers’ handsA point of view on best practices for AI prototyping and moving prototypes into developmentA product-minded designer who thinks from the customer’s point of view at every step