Product Designer, Payments & Wallet Experiences

Whatnot; San Francisco (CA); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health Insurance

Work From Home Support

Parental Leave

401k match (US)

Job summary

Whatnot is seeking a Product Designer for the Payments team to design seamless, trustworthy money experiences for live commerce at scale. You will shape checkout, payout, wallet, and incentive experiences, partnering with PMs, engineers, data scientists, and finance to balance speed, trust, and correctness.

You will design one-tap and multi-step payment flows, seller payout experiences, and recovery paths for failed payments, in a fast-paced, ambiguous environment across web and mobile.

Qualifications

• 5+ years of experience in Product Design with a strong portfolio.
• Strong interaction and systems thinking—you can untangle complex flows and design for edge cases.
• Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer).
• Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Proven experience designing zero-to-one products or new platforms, demonstrating your ability to thrive in ambiguous environments and define new product spaces.
• Experience in e-commerce, marketplace platforms, or supply chain management is a plus.

Responsibilities

• Design payment and value experiences across checkout, payouts, wallet, refunds, credits, coupons, gift cards, and emerging balance products on web and mobile.
• Translate payment infrastructure, compliance, tax, and financial integrity requirements into intuitive product experiences.
• Design both happy paths and recovery flows: failed payments, pending states, payment method switching, seller visibility, and resolution.
• Create wireframes, prototypes, and polished product experiences for ambiguous, high-stakes money movement problems.
• Help unify fragmented payment experiences across live, marketplace, tips, offers, and other purchase surfaces.
• Use data, research, and experimentation to improve conversion, reduce payment friction, and increase buyer and seller confidence.
• Contribute to the design system while advocating for accessibility, inclusivity, and scalable global patterns.
• Design for live shopping constraints, where speed, clarity, and trust matter across auctions, flash sales, subscriptions, and other high-throughput moments.

Skills

Product Design

Interaction design

Systems thinking

Cross-functional collaboration

User research

Zero-to-one products

Communication

Tools

Figma

Protopie

Framer

Job description

Whatnot is seeking a Product Designer for the Payments team to design seamless, trustworthy money experiences for live commerce at scale. You will shape checkout, payout, wallet, and incentive experiences, partnering with PMs, engineers, data scientists, and finance to balance speed, trust, and correctness.

You will design one-tap and multi-step payment flows, seller payout experiences, and recovery paths for failed payments, in a fast-paced, ambiguous environment across web and mobile.