Product Designer, Payments

Whatnot; San Francisco (CA); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health Insurance

Work From Home Support

Parental Leave

401k match (US)

Job summary

Whatnot is seeking a Product Designer for the Payments team to design seamless, trustworthy money experiences for live commerce at scale. You will shape checkout, payout, wallet, and incentive experiences, partnering with PMs, engineers, data scientists, and finance to balance speed, trust, and correctness.

You will design one-tap and multi-step payment flows, seller payout experiences, and recovery paths for failed payments, in a fast-paced, ambiguous environment across web and mobile.

Qualifications

• 5+ years of experience in Product Design with a strong portfolio.
• Strong interaction and systems thinking—you can untangle complex flows and design for edge cases.
• Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer).
• Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Proven experience designing zero-to-one products or new platforms, demonstrating your ability to thrive in ambiguous environments and define new product spaces.
• Experience in e-commerce, marketplace platforms, or supply chain management is a plus.

Responsibilities

• Design payment and value experiences across checkout, payouts, wallet, refunds, credits, coupons, gift cards, and emerging balance products on web and mobile.
• Translate payment infrastructure, compliance, tax, and financial integrity requirements into intuitive product experiences.
• Design both happy paths and recovery flows: failed payments, pending states, payment method switching, seller visibility, and resolution.
• Create wireframes, prototypes, and polished product experiences for ambiguous, high-stakes money movement problems.
• Help unify fragmented payment experiences across live, marketplace, tips, offers, and other purchase surfaces.
• Use data, research, and experimentation to improve conversion, reduce payment friction, and increase buyer and seller confidence.
• Contribute to the design system while advocating for accessibility, inclusivity, and scalable global patterns.
• Design for live shopping constraints, where speed, clarity, and trust matter across auctions, flash sales, subscriptions, and other high-throughput moments.

Skills

Product Design

Interaction design

Systems thinking

Cross-functional collaboration

User research

Zero-to-one products

Communication

Tools

Figma

Protopie

Framer

Job description

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

We’re looking for a Product Designer to join our Payments team—someone who’s passionate about designing seamless, trustworthy money experiences for live commerce at massive scale. In this role, you’ll shape the checkout, payout, wallet, and incentive experiences that power every dollar moving through Whatnot, from the moment a buyer wins or buys in a live show to the moment a seller understands, receives, and manages their earnings.

You’ll partner closely with product managers, engineers, data scientists, and finance, compliance, and risk partners to build experiences that balance speed, trust, and operational correctness. This could include designing one-tap and multi-step payment flows, seller-facing pending payment and payout experiences, wallet and stored-value systems, or recovery paths for failed payments, disputes, and chargebacks.

What you’ll do:

• Design payment and value experiences across checkout, payouts, wallet, refunds, credits, coupons, gift cards, and emerging balance products on web and mobile.

• Translate payment infrastructure, compliance, tax, and financial integrity requirements into intuitive product experiences.

• Design both happy paths and recovery flows: failed payments, pending states, payment method switching, seller visibility, and resolution.

• Create wireframes, prototypes, and polished product experiences for ambiguous, high-stakes money movement problems.

• Help unify fragmented payment experiences across live, marketplace, tips, offers, and other purchase surfaces.

• Use data, research, and experimentation to improve conversion, reduce payment friction, and increase buyer and seller confidence.

• Contribute to the design system while advocating for accessibility, inclusivity, and scalable global patterns.

• Design for live shopping constraints, where speed, clarity, and trust matter across auctions, flash sales, subscriptions, and other high-throughput moments.

You’ll report to a Design leader and will have the option to either work from one of our office hubs (LA, SF, NYC, or Seattle) or remote (U.S. only).

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they’re building. They care more about outcomes than credit and stay close to the product and the people using it.

• 5+ years of experience in Product Design with a strong portfolio of shipped work.

• Strong interaction and systems thinking—you can untangle complex flows and design for edge cases

• Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer, etc.).

• Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing.

• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

• Proven experience designing zero-to-one products or new platforms, demonstrating your ability to thrive in ambiguous environments and define new product spaces.

• Experience in e-commerce, marketplace platforms, or supply chain management is a plus.

Benefits

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We’re passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.