Product Designer II, Customer Technology Experience Design

Designer Jobs

Boston (MA)

Hybrid

USD 104,000 - 116,000

Full time

5 days ago

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Job summary

Wayfair LLC in Boston is hiring a Product Designer II for the Customer Technology Experience Design team. You will partner with the Loyalty team to shape polished, end-to-end credit card user experiences across application flows, account management, and rewards redemption.

This hybrid role supports collaboration and hands-on iteration for both responsive web and mobile experiences within Wayfair’s loyalty ecosystem.

Qualifications

2+ years of product design experience across responsive web and mobile apps.
Proficiency in Figma, UI components, variants, and design systems.
Detail-oriented with focus on edge cases and information hierarchy.
Strong cross-functional collaboration and communication skills.
Experience in E-Commerce, Loyalty, or Credit Card programs preferred.

Responsibilities

Create high-polish UI and interaction design for complex customer flows.
Design credit card application flows, rewards dashboards, and discovery.
Ensure designs meet security, privacy, and compliance requirements.
Collaborate with Product, Engineering, and external partners.
Deliver reusable prototypes and handoffs using Figma and design systems.

Skills

Product design

Attention to detail

Strong communication

E-Commerce / Loyalty / Credit Card

User state management

Edge cases

Information hierarchy

Education

Bachelor's degree in HCI / Interaction Design / Graphic Design

Tools

Figma

Design systems

Job description

Wayfair LLC is hiring a Product Designer II for the Customer Technology Experience Design team in Boston. In this role, you will partner with the Loyalty team to shape polished, end-to-end credit card user experiences, with an emphasis on smooth journeys across application flows, account management, and rewards redemption.

This is a hybrid position designed to support close collaboration and hands‑on iteration, spanning both responsive web and mobile experiences while aligning to Wayfair’s broader loyalty ecosystem.

What you’ll do

Create high‑polish, consumer‑grade UI and interaction design across mobile apps and responsive web for complex, multi‑step customer flows.
Design tactical touchpoints such as credit card application flows, benefits discovery, and rewards dashboards, ensuring each integrates naturally into the Loyalty framework and core shopping funnel.
Address nuanced design challenges while meeting contractual obligations tied to the credit card provider, third‑party vendor integrations, and complex business logic across customer state transitions.
Craft experiences that are secure, clear, and transparent, helping build customer confidence when interacting with sensitive personal details (PII) and credit card application touchpoints.
Collaborate with stakeholders across Product Management, Engineering, and commercial teams, as well as external credit card provider teams, translating requirements into solutions that are scalable and technically feasible.
Use Figma with components and variants, supported by the internal design system, to create high‑fidelity prototypes and enable clear developer handoffs.

What you bring

2+ years of product design experience, with a portfolio demonstrating strong craft, end‑to‑end execution, and thoughtful UI/UX for responsive web and mobile apps.
Deep proficiency in Figma, including UI components, variants, rapid prototyping, and design systems practices.
Detail‑oriented problem solving with a focus on edge cases, user state management, and clear information hierarchy.
Strong communication skills to explain design decisions, present work effectively, and collaborate cross‑functionally with internal teams and external partners.
Experience in E‑Commerce, Loyalty, or Credit Card/Rewards programs is highly preferred.
Understanding of trust and transparency design principles when handling sensitive account details and application data.
A Bachelor’s degree in Human‑Computer Interaction (HCI), Interaction Design, Graphic Design, or equivalent practical experience.