Product Designer II, Customer Technology Experience Design

Wayfair; Boston (MA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Wayfair is seeking a Product Designer II for the Customer Technology Experience Design team in Boston to partner with the Loyalty group on the Wayfair Credit Card experiences, from application flows to rewards dashboards, delivering high-polish, end-to-end user journeys.

In this hands-on, high-visibility role you will collaborate with Product, Engineering, and external partners, use Figma and our design system to ship secure, intuitive experiences that buyers trust across mobile and web.

Qualifications

• 2+ years of Product Design experience with a strong portfolio.
• Fluency in Figma, components, variants, prototyping and design systems.
• Detail-oriented with focus on edge cases and information hierarchy.
• Strong communication and cross-functional collaboration skills.
• Experience in E-Commerce, Loyalty, or Credit Card/Rewards is preferred.
• Understanding of trust and transparency in handling sensitive data.
• Bachelor’s degree in HCI, Interaction Design, or Graphic Design.

Responsibilities

• Deliver high-polish UI and interaction design for mobile and responsive web.
• Design loyalty touchpoints and integrate them into the core shopping funnel.
• Navigate complex partner constraints and business logic across states.
• Create secure, transparent experiences around PII and credit card flows.
• Collaborate with Product, Engineering, and external partners.
• Leverage design system and handoffs for efficient development.

Skills

Product design

Figma

Design systems

End-to-end UX

Communication

Loyalty/E-commerce

Edge-case reasoning

Education

Bachelor's degree in HCI / Interaction Design / Graphic Design

Tools

Figma

Design systems

Job description

Work Model: This is a hybrid-onsite role. Employees are expected to be in our Boston, MA office Tuesday through Thursday, and work remotely on Mondays and Fridays

About The Role

As a Product Designer II on our Customer Technology Experience Design team, you will partner closely with the Loyalty team to focus on executing key user experiences for the Wayfair Credit Card, designing high-polish flows that seamlessly connect into our broader loyalty ecosystem.

In this high-visibility role, you will serve as a hands-on tactical executor crafting seamless, end-to-end user journeys for the credit card experience—from application flows and account management to rewards redemption. Working under the guidance and mentorship of a Senior Design Lead, you will focus on executing credit card touchpoints while ensuring every interaction across the core shopping funnel instills trust and feels intuitive, transparent, and cohesive.

What You’ll Do

• Drive Tactical Execution & Craft: Deliver high-polish, consumer-grade UI and interaction design across mobile apps and responsive web for complex, multi-step customer flows.
• Build Ecosystem Cohesion: Design tailored tactical touchpoints—such as credit card application flows, benefits discovery, and rewards dashboards—while ensuring they integrate naturally into our overarching Loyalty framework and core shopping funnel.
• Manage Complex Edge Cases & Partner Constraints: Solve nuanced design challenges by adhering to contractual obligations with our credit card provider, third-party vendor integrations, and complex business logic across various customer state transitions.
• Establish User Trust & Transparency: Design secure, clear, and transparent experiences that build customer confidence when interacting with sensitive personal details (PII) and credit card application touchpoints.
• Collaborate Cross-Functionally & Externally: Partner closely with internal stakeholders across Product Management, Engineering, and commercial teams, as well as external credit card provider teams, to translate complex requirements into scalable, technically feasible solutions.
• Leverage & Contribute to Systems: Utilize Figma components, variants, and our internal design system to maintain UI polish, build high-fidelity prototypes, and ensure clear, efficient developer handoffs.

What You’ll Need

• 2+ years of Product Design experience with a portfolio showcasing strong craft, end-to-end execution, and thoughtful UI/UX solutions for responsive web and mobile apps.
• Deep fluency in Figma, UI components, variants, rapid prototyping, and design systems practices.
• Detail-oriented problem solving with a strong focus on edge cases, user state management, and clear information hierarchy.
• Strong communication skills to articulate design choices, present work effectively, and collaborate cross-functionally across internal teams and external partner contacts.
• E-Commerce, Loyalty, or Credit Card/Rewards program experience is highly preferred.
• Understanding of trust and transparency design principles when handling sensitive customer account details and application data.
• Bachelor’s degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, or equivalent practical experience.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].