Product Designer

ResQ; Miami (FL); On-site; USD 95,000 - 150,000; Full time

Job summary

ResQ is seeking a Product Growth Designer to shape how customers discover, adopt, and derive value from our AI-first platform. You will design experiences across the customer journey—from onboarding to retention—focusing on turning great product experiences into measurable growth.

You will partner with Engineering, Marketing, and Operations to identify friction and opportunities, and to implement experiments that move the needle using data, research, and rapid prototyping.

Qualifications

• 5+ years of experience in Product Design, Growth Design, or Growth Hacking.
• Experience designing products that positively impact acquisition, activation, engagement, or retention.
• Strong portfolio demonstrating measurable design impact in B2B or SaaS.

Responsibilities

• Design and optimize experiences across customer acquisition, onboarding, activation, engagement, and retention.
• Use product analytics, customer behavior, research, and A/B testing to identify growth opportunities and improve the experience.
• Design intuitive AI adoption features and workflows to boost adoption and trust.
• Rapidly prototype and test ideas using Figma and AI-powered tools alongside code.
• Own the end-to-end design process from research through launch and iteration.
• Collaborate with Engineering, Marketing, and Operations to bring high-impact experiences to life.

Skills

Product Design

Growth Design

A/B Testing

Figma

AI Tools

Git

Data-Driven

Tools

Claude Code

MagicPath

Cursor

Git

Job description

ResQ is an all-in-one facilities management platform built for fast-growing facilities and trades businesses. Thousands of service companies trust ResQ to streamline their repair and maintenance operations while enhancing profitability.

Our mission to "create economic empowerment for the service industry" drives everything we do. We are deeply committed to supporting local trades and facilities - the vital backbone of our communities. These unsung heroes pour years of grit, sweat, and sacrifice into building their companies, often facing significant challenges.

Many local service businesses face intense competition from larger corporations equipped with substantial resources and market advantages. ResQ is changing that by providing local businesses with intelligent, AI-powered tools that enable these businesses to operate more efficiently, intelligently, and profitably. We believe that when local service businesses succeed, entire communities thrive. That’s why ResQ is dedicated to empowering the individuals who keep our world running smoothly.

Keep reading to learn more about the problem we are solving for our customers!

ResQ is looking for a Product Growth Designer to help shape how customers discover, adopt, and get value from our AI-first platform. You'll design experiences across the customer journey—from onboarding and activation to feature adoption, engagement, and retention—with a focus on turning great product experiences into measurable customer and business growth.

We're looking for a builder who thrives at the intersection of design, growth, data, and technology. You'll move quickly from insights and hypotheses to prototypes, experiments, and shipped experiences using a combination of Figma, AI-powered tools, and code.

You’ll partner closely with Engineering, Marketing, and Operations to identify friction, uncover growth opportunities, and design experiences that help customers reach value faster. You’ll use customer research, product analytics, and experimentation to understand what's working, what isn't, and where design can meaningfully move the needle.

We know joining a team is a big decision, and we want you to understand who we are just as much as we want to get to know you. If you're excited by the ideas below, we'd love to meet you.

Are you nodding your head with excitement at the idea of:

• Designing product experiences that directly impact activation, adoption, engagement, and retention.
• Finding friction in the customer journey and turning it into opportunities for growth.
• Helping customers discover and adopt AI-powered features that make their work easier.
• Using product data, customer insights, and experimentation to inform design decisions.
• Rapidly turning hypotheses into prototypes and shipped experiments using Figma, AI tools, and code.
• Measuring the impact of what you design and continuously iterating based on what you learn.
• Building intuitive experiences that help customers reach their "aha" moment faster.

What you will do:

• Product Growth : Design and optimize experiences across customer acquisition, onboarding, activation, engagement, and retention. Identify friction and help customers reach value faster.
• Experimentation & Insights : Use product analytics, customer behavior, research, and A/B testing to identify growth opportunities, test hypotheses, and continuously improve the experience.
• AI Adoption : Design intuitive experiences that help customers discover, trust, and adopt ResQ's AI-powered features and workflows.
• Rapid Prototyping : Turn ideas into interactive prototypes and experiments using Figma, AI-powered development tools, and code to quickly validate concepts.
• End-to-End Design : Own the design process from customer research and ideation through launch, measurement, and iteration, with a focus on measurable impact.
• Cross-Functional Collaboration: Partner closely with Engineering, Marketing, and Operations to shape growth strategy, prioritize opportunities, and bring high-impact experiences to life.

Who you are:

• 5+ years of experience in Product Design, Growth Design, or Growth Hacking, ideally in a fast-paced startup or technology environment.
• Experience designing products or experiences that have directly impacted customer acquisition, activation, engagement, retention, conversion, or other growth metrics.
• Strong understanding of product-led growth principles, customer journeys, funnels, experimentation, and behavioral design.
• Comfortable using product analytics and customer data to identify opportunities and inform design decisions.
• Experience designing and running experiments, including A/B tests, and using results to iterate on product experiences.
• Comfortable building and shipping product experiences using Git, AI-assisted development tools such as Claude Code, MagicPath, Cursor, or similar, alongside traditional design tools like Figma.
• Strong portfolio demonstrating your design process, experimentation, and the measurable impact of the experiences you've designed, ideally within B2B or SaaS products.
• Strong understanding of user-centered design principles and methodologies.
• Comfortable moving quickly, testing ideas, learning from results, and iterating rather than waiting for perfect information.
• Excellent communication and collaboration skills with the ability to work across Product, Engineering, Marketing, and other teams.
• Ability to work independently, identify opportunities proactively, and manage multiple projects in a fast-moving environment.

How you will do it:

• Be a self-starter: You wake up, form a plan, and get going!
• Practice Extreme Ownership: Exhibit a bias for action and a deep desire to understand all parts of our business, including our customers and partners. Take risks, experiment, adapt, and keep learning until you succeed.
• Be curious about the numbers: Don't stop at shipping. Understand how customers interact with what you build, measure the impact, and use what you learn to determine what comes next.
• Experiment and learn: Form hypotheses, test ideas quickly, and be comfortable when an experiment doesn't work, the learning is part of the process.
• Be open to feedback: Listen, learn, and iterate. We're all One Team!

Want to learn more? Keep Reading!

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

_____________________________________________________________

ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.