Senior Software Engineer

ResQ; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

A service management company in Miami is seeking a hands-on Senior Engineer to lead the design and implementation of cloud-based systems. This role requires extensive experience with AWS and software engineering, including hands-on work with AI tools. The ideal candidate will have a product-focus mindset and a passion for improving customer experience through innovative solutions. Join a mission-driven team dedicated to revolutionizing the service industry.

Qualifications

• 9+ years in software engineering with web & mobile focus.
• Experience leading teams and mentoring.
• Strong communicator and collaborator.

Responsibilities

• Architect and maintain scalable systems using AWS.
• Lead technical strategy and execution.
• Design and implement AI-powered agents.

Skills

Software engineering

AWS expertise

CI/CD

Docker

Kubernetes

Python

TypeScript

React

React Native

GraphQL or REST APIs

Education

Bachelor’s or Master’s degree in Computer Science, IT, or equivalent experience

Tools

AWS (EC2, S3, RDS, Lambda, ECS)

Terraform

Job description

ResQ is an all-in-one facilities 🛠️ management platform built for fast-growing facilities and trades businesses. Thousands of service companies trust ResQ to streamline their repair and maintenance operations while enhancing profitability.

Our mission to “create economic empowerment for the service industry” drives everything we do. We are deeply committed to supporting local trades and facilities — the vital backbone of our communities. These unsung heroes pour years of grit, sweat, and sacrifice into building their companies, often facing significant challenges.

Many local service businesses face intense competition from larger corporations equipped with substantial resources and market advantages. ResQ is changing that by providing local businesses with intelligent, AI-powered tools that enable these businesses to operate more efficiently, intelligently, and profitably. We believe that when local service businesses succeed, entire communities 🫶 thrive. That’s why ResQ is dedicated to empowering the individuals who keep our world running smoothly.

Keep reading to learn more about the problem we are solving for our customers!

ResQ is looking for a hands‑on senior engineer to drive the design, implementation, and scaling of complex, cloud‑based systems (primarily on AWS). You'll set technical direction, champion best practices in architecture and security, and mentor engineers across experience levels.

What you will do:

• Architect and maintain scalable, resilient systems using AWS (EC2, S3, RDS, Lambda, ECS, etc.)
• Lead technical strategy and execution, ensuring alignment with business goals
• Guide project planning, timelines, and cross‑functional collaboration
• Troubleshoot complex system issues and evaluate new technologies for impact
• Design and implement AI‑powered agents using large language models (LLMs)
• Partner with product and customer teams to identify and deliver AI‑driven solutions
• Apply prompt engineering and leverage emerging tools (e.g., Cursor, Claude) to accelerate development and improve customer experience

Who you are:

• Bachelor’s or Master’s degree in Computer Science, IT, or equivalent experience
• 9+ years in software engineering (web & mobile focus)
• Experience leading teams, mentoring, and setting architecture direction
• Strong in AWS (compute, storage, networking, databases, security)
• Deep knowledge of cloud architecture, serverless, and containers
• Skilled in CI/CD, Docker, Kubernetes, and Terraform
• Solid grasp of databases and data modeling
• Experience with GraphQL or REST APIs
• Proficient in Python, TypeScript, React, and React Native
• Strong communicator and cross‑functional collaborator
• Strategic, analytical, and customer‑first in your approach
• You have a product and customer‑first mindset as we are obsessed with customer experience and setting new standards for excellent service

Nice to Haves:

We're on a mission to redefine how trades and restaurant businesses engage with technology. With the power of AI, we're building faster and creating experiences that simply weren’t possible five years ago. While not required, the following would help you stand out as a candidate:

• Avid interest and curiosity in AI tools that allow developers to work more efficiently.
• Experience working with and creating AI agents
• Up to date in the latest trends in AI, particularly around multimodal LLMs, agentic systems, RAG (Retrieval‑Augmented Generation), and AI‑driven search functionalities.

We are a mission‑driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast‑growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information 📚 to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!