Product Designer

Welcome Pickups; Kentucky; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Vibrant environment

WFH policy

L&D budget

Private Insurance

4 PTO days annually

Ground-level growth

Job summary

Welcome Pickups in the United States is seeking a Product Designer to join our Partners Product team. You will translate complex B2B workflows into simple, intuitive experiences for hotels, travel agents, and other partners, working closely with product managers, engineers, and data analysts.

You’ll own the design process from discovery through delivery, contribute to our global design system, and leverage AI tools to accelerate research and prototyping.

Qualifications

• 3+ years in product design for complex B2B SaaS products.
• Strong portfolio showing process and impact.
• Ability to lead ambiguous problems with minimal guidance.
• Experience with design systems and component libraries.
• Excellent communication across teams and stakeholders.
• Experience using research data and experiments to inform decisions.
• Fluency in English and strong written/verbal skills.
• Experience with AI tools in design workflow a plus.

Responsibilities

• Own the design process from discovery to delivery for partner-facing products.
• Collaborate with Product Managers and Engineers to align user needs and business goals.
• Design intuitive experiences for partner dashboard, bookings, and reporting.
• Contribute to the design system and documentation.
• Lead design research synthesis and prototyping with AI tools.
• Ensure accessibility and high-quality implementation with engineering.

Skills

Product design

UX research

Design systems

Strong communication

English fluency

AI in design

Tools

Figma

Jira

Confluence

Mixpanel

PowerBI

Job description

About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
• Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.
• Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
• Over 2.5 million happy travellers every year.

If you want to dive deeper into the awesomeness of Welcome's culture, onthis link check our TikTok account.

The Team

We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a "pay it forward" mentality, but with big and bold goals.

We’re looking for a Product Designer to join our Partners Product team. The Partners team builds products for travel businesses, including hotels, travel agencies, and other partners, helping them manage bookings, serve their customers, and grow their business with Welcome.

You’ll work closely with Product Managers, Engineers and Analysts to turn complex B2B workflows into simple, intuitive experiences and help us raise the quality of our partner-facing products.

Responsibilities

• Own the design process from problem definition and discovery through delivery and iteration
• Work closely with Product Managers and Engineers to understand customer needs, business goals, and technical constraints
• Design simple and intuitive experiences for our partner dashboard, booking management, integrations, and reporting workflows
• Communicate your thinking clearly and build alignment across teams and stakeholders
• Collaborate with Engineers during implementation to ensure a high-quality result
• Follow up on released work, evaluate its impact, and identify opportunities for improvement
• Lead our B2B design system and contribute to our global one
• Use AI-assisted tools to accelerate research synthesis, prototyping, and delivery
• Work on products used by travel businesses around the world and see your work move from early discovery into production

• At least 3 years of experience working on complex products as a Product Designer or similar role
• A portfolio that demonstrates your process, judgment, and impact, not only polished final screens.
• The ability to lead complex and sometimes ambiguous design problems with limited guidance
• Strong product thinking and the ability to balance user needs, business goals, and technical constraints
• Experience using research product data, and experimentation to inform and evaluate design decisions
• Strong interaction and visual design skills, with focus to accessibility, content, and implementation details
• Experience owning or driving adoption of a design system (components, patterns, documentation)
• Clear communication skills and effective collaboration across Product, Engineering, and business teams
• A pragmatic mindset and the judgment to choose the right approach for each problem
• Hands-on experience using AI tools in your design workflow (research synthesis, prototyping, spec or code generation) with judgment on when not to use them.
• Experience with B2B, SaaS, marketplace, travel products, design systems, or code-based prototyping would be a plus
• Strong fluency in English

Applications with no portfolio won't be considered further.

Tools & Workflows

Figma is our main design tool. We use Jira and Confluence to organize and document our work, alongside analytics (Mixpanel, PowerBI), research, prototyping, and AI-assisted tools depending on the problem we’re solving.

• Vibrant and fresh work environment
• Flexible work-from-home policy
• The tools you need to perform your daily tasks successfully
• L&D personal budget
• Private Insurance Plan
• +4 extra PTO days annually
• The unique opportunity to join "the next big thing" at ground level