Product Delivery Manager - Voice User Acceptance Testing (UAT)

JPMorgan Chase & Co.; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Product Delivery Manager in the Voice User Acceptance Testing (UAT) COE to partner with product teams and develop end-to-end test strategy that delivers customer-centric banking solutions.

You will lead a large team of testers, manage dependencies and releases, and ensure risk controls while driving continuous improvement across complex programs that touch millions of customers.

Qualifications

• You are a self-starter with hands-on end-to-end testing experience.
• You manage managers with talent and career development passion.
• 5+ years in a UAT or QA leadership role with people management.
• Global people management experience including coaching, prioritization, and feedback.
• Ability to multitask across tactical and strategic initiatives.
• Creative thinker with forward-looking insights and leadership.
• 5+ years in product delivery or related domain.
• Experience in operational management and change readiness activities.
• Knowledge of release management and deployment strategies.

Responsibilities

• Manage the UAT practice for a significant project portfolio.
• Drive strategy and planning through execution of application testing with product teams.
• Define test strategies for internal and vendor applications across platforms.
• Lead process improvements across large, technology-dependent programs.
• Create and track quality metrics and improvement plans.
• Own risk controls in the UAT process to protect the customer experience.
• Deliver disciplined test execution within an Agile framework to enable scalable releases.
• Oversee end-to-end product delivery including intake, dependencies, and release reporting.
• Lead change management activities across partners in line with controls and compliance.
• Coordinate timelines and resources while communicating with stakeholders.

Skills

UAT leadership

People management

Test strategy

Agile framework

Stakeholder liaison

End-to-end testing

Release management

Process improvement

Education

Bachelor’s degree in Computer Science or related field

Job description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in the Voice User Acceptance Testing (UAT) Center of Excellence (COE) team, you will partner with the Product teams to develop, customize, and drive User Acceptance Test strategy that will deliver products that meet customer expectations and result in realizing the planned business value. The UAT team is focused on end-to-end testing through the development of innovative banking offerings that transform the customer experiences, simplifying the ways we do business, and tirelessly driving toward product excellence.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB,delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities

• Managing the UAT practice for a significant project portfolio
• Driving the overarching strategy and planning through execution of application testing, working with process owners, product managers, functional areas, design teams and development
• Defining complex test strategies involving internal Chase applications, 3rd party vendor applications, as well as desktop and/or mobile applications
• Managing process improvement and analysis across large, complex, technology-dependent programs and projects that cut across business functional areas
• Creating common business specific quality measurement frameworks and tracking improvement against these metrics
• Own controls across the UAT process, ensuring minimized risk to the firm and mitigation of issues impacting the customer experience
• Should be passionate about disciplined, comprehensive test execution in an Agile framework, with a strong desire to deliver impactful user experiences to our customers by managing a large team of testers and partnering with product owners to drive test strategy and execution across large, highly visible initiatives.
• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements

• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills

• You are a self-starter with in-depth, hands-on experience driving end to end testing processes
• You are also an experienced manager of managers with a passion in talent and career management
• 5+ years of experience in a UAT or Quality Assurance leadership and people management role
• Direct global people management experience of exempt-level population, including coaching & development, prioritization, managing capacity, and giving feedback
• Able to successfully multi-task across tactical and strategic initiatives
• Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader
• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes

• Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• A strong understanding of testing methodologies and best practices as they relate to the Product Development Life Cycle
• Experience in testing frameworks across industries that directly relate to banking or financial services being preferred
• Written and verbal communication skills – able to present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner
• Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines
• Bachelor’s degree in Computer Science, or related field of study, or equivalent relevant experiencepreferred