Product Delivery Senior Associate, Card Installments UAT

JPMorganChase; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

JPMorganChase is seeking a Product Delivery Associate in the Card Installments UAT team to execute testing across initiatives, define scope from requirements, run test cases, manage defects, and report status to stakeholders throughout the delivery lifecycle.

You will collaborate with product owners, developers, analysts, and distributed teams, support automation efforts, and help ensure releases meet business requirements and quality standards in a fast-paced, customer-focused environment.

Qualifications

• Bachelor's degree or equivalent experience in a technical field.
• 3+ years of QA or UAT experience with hands-on test execution and defect management.
• Experience designing functional and regression test plans and test scripts.
• Experience using bug/defect tracking tools (e.g., Jira, HP ALM/QC).
• Experience following defined testing processes and metrics.
• Ability to manage multiple assignments and meet deadlines.
• Strong written and verbal communication for status updates.

Responsibilities

• Support testing planning and execution across complex programs and agile teams.
• Review requirements to define test scope and coverage.
• Create, maintain, and execute functional and regression test cases and scripts.
• Document defects with steps and evidence; participate in triage and prioritization.
• Track test execution, defects, and risks; report to stakeholders regularly.
• Coordinate testing activities with product owners, developers, analysts, and distributed teams.
• Identify dependencies and contribute to test optimization plans.
• Support automation efforts by identifying repeatable test scenarios.

Skills

Quality assurance

User acceptance testing

Test execution

Defect management

Bug tracking tools

Testing processes

Communication

Time management

Education

Bachelor's degree in computer science or related field

Tools

Jira

HP ALM/QC

Job description

Job Description

Help deliver reliable, customer-ready experiences by strengthening how we test and validate product changes. In this role, you will partner across product and technology teams to execute user acceptance testing, manage defects, and share clear testing status. You will bring structure, curiosity, and attention to detail to ensure changes meet business requirements and quality standards.

Job Summary

As a Product Delivery Associate in the Card Installments user acceptance testing team, you execute testing activities across multiple initiatives to help ensure releases meet business requirements and quality expectations. You define test scope and coverage from requirements, execute test cases, manage and triage defects, and provide clear reporting to stakeholders throughout the delivery lifecycle.

Job Responsibilities

• Support the testing lead in planning and executing application testing across complex, technology-driven programs and agile delivery teams
• Review business requirements to define test scope, test coverage, and level of effort for assigned initiatives
• Create, maintain, and execute functional and regression test cases and test scripts
• Document defects with clear reproduction steps and supporting evidence, and participate in defect triage and prioritization discussions
• Track test execution progress, defect status, and key risks, and communicate updates to stakeholders on a regular cadence
• Partner with product owners, developers, analysts, and distributed team members to coordinate testing activities and resolve testing blockers
• Identify testing dependencies and contribute to plans that improve the team's ability to execute testing efficiently over time
• Support automation efforts by collaborating on opportunities to automate repeatable test scenarios where appropriate

Required Qualifications, Capabilities And Skills

• Bachelor's degree in computer science, a related field of study, or equivalent relevant experience
• 3+ years of experience in quality assurance or user acceptance testing, including hands-on test execution and defect management
• Experience designing and executing functional and regression test plans, test cases, and test scripts
• Experience using bug/defect tracking tools (e.g., Jira, HP ALM/QC, or equivalent)
• Experience following defined testing processes, procedures, and metrics
• Ability to manage multiple assignments, prioritize work, and meet delivery timelines
• Ability to analyze detailed requirements, document questions and gaps, and drive timely clarification with partners
• Written and verbal communication skills to deliver clear, structured status updates and testing outcomes to stakeholders

Preferred Qualifications, Capabilities And Skills

• Experience with test automation concepts, frameworks, and tools (e.g., Selenium, Cucumber, Java)
• Experience with API testing and/or API test automation tools (e.g., Rest Assured, SoapUI, Postman)
• Experience working in agile delivery environments, including participation in ceremonies and iterative release cycles
• Demonstrated problem-solving skills to identify root causes, assess impact, and recommend practical testing approaches
• Ability to adapt to changing priorities while maintaining organization and delivery discipline

Additional Information

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.