Product Delivery Associate - User Acceptance Testing

JPMorganChase; Westerville (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Job summary

A leading financial services firm is looking for a Product Delivery Associate in Westerville, Ohio. You will facilitate product release and test new initiatives within the Teller Transactions Product team. Key responsibilities include testing user stories, collaborating with cross-functional teams, and mentoring peers. Ideal candidates should possess a bachelor’s degree, have over 2 years of relevant experience, and be skilled in system software testing. This is a full-time position offering competitive compensation and benefits.

Qualifications

• 2+ years of experience in product management or relevant domain.
• Exposure to operational management and change readiness.
• 2+ years of system/application software testing.

Responsibilities

• Support delivery processes and improve efficiencies.
• Contribute to change management across functional partners.
• Collaborate with Product Delivery Manager for managing dependencies.

Skills

Experience in testing

Project management

Interpersonal skills

Attention to detail

Education

Bachelor’s degree or equivalent experience

Tools

JIRA

Job description

Product Delivery Associate - User Acceptance Testing

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Job Description

As a Product Delivery Associate in Teller Transactions Product – User Acceptance Testing team, you enable the release of products and features by overcoming obstacles. You work across the organization and enable the product to continuously deliver value while gaining skills and experience to grow within your role.

In Teller Transactions Product under Branch Operations Product – User Acceptance Testing team, you will work with Product, Technology, Design, and Data Analytics partners to test new initiatives. As a Testing Analyst, your responsibilities include testing user stories during sprints, conducting regression and end-to-end tests, and tracking system issues to resolution. You will advocate for users and customers, ensuring high quality and meaningful improvements with every release.

Job Responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision‑making, and product performance reporting, while highlighting opportunities to improve efficiencies.
• Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Documents blockers and impediments to aid with dependency management and resource availability.
• Collaborates with the Product Delivery Manager to engage stakeholders and cross‑functional partners to manage dependencies and timelines.
• Perform testing for assigned projects using established processes and tools to ensure quality, reliability, and security.
• Lead test efforts and mentor peers. Document test plans, scripts, defects, and reports. Collaborate with Product and Technology teams to identify and prepare test data.
• Assist developers and support staff in problem resolution. Understand interfacing applications, test environments, and tools.
• Manage multiple priorities and tight timelines. Participate in project quality reviews and assess risks, making recommendations as needed.
• Drive improvements in test processes and facilitate methodology discussions. Support project implementation and post‑implementation reviews to identify gaps.
• Maintain test case inventory and evaluate opportunities for process improvement or automation.
• Collaborate with scrum teams and participate in sprint ceremonies. Participate in the writing and/or refinement of user stories, tasks, and spike cards. Support for Production Validation and other release related activities.

Required Qualifications, Capabilities, And Skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area.
• Exposure to operational management and change readiness workstream.
• Bachelor’s degree or equivalent experience.
• 2+ years of system/application software testing.
• Skilled in writing use cases, functional specs, scenarios, workflows, test cases, and test plans.
• Motivated team player with strong interpersonal skills.
• Work well under pressure with excellent attention to detail.
• Experience in test case development and defect resolution.

Preferred Qualifications, Capabilities, And Skills

• Emerging knowledge of product release and deployment processes.
• Familiarity with JIRA and Agile methodology.
• Teller application or branch experience preferred.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Other