Product Delivery Manager - Payments - Vice President

JPMorgan Chase & Co.; Plano (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Product Delivery Manager to lead innovative projects in Omnichannel solutions. In this pivotal role, you will enhance product delivery processes, ensuring a seamless customer experience. You will collaborate with cross-functional teams, manage dependencies, and drive continuous improvement initiatives. This role offers a unique opportunity to make a significant impact on product operationalization and stakeholder engagement. Join a dynamic team that values collaboration and innovation, and contribute to shaping the future of product delivery in a supportive and inclusive environment.

Benefits

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Qualifications

• 5+ years in product delivery or relevant domain experience.
• Strong leadership and organizational skills required.
• Ability to analyze problems and recommend solutions.

Responsibilities

• Lead product delivery processes and manage dependencies.
• Ensure adherence to risk, compliance, and regulatory requirements.
• Drive strategic discussions and identify product gaps.

Skills

Product Delivery Management

Operational Management

Change Management

Continuous Improvement

Cross-Functional Collaboration

Presentation Skills

Analytical Skills

Education

Bachelor's Degree

PMP Certification

Certified Scrum Master

Tools

JIRA

Microsoft PowerPoint

Microsoft Project

Microsoft Visio

Microsoft Excel

Job description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager within the Acquiring Platforms and Rails (APR) team, you will be tasked with spearheading the project management for a variety of Omnichannel solutions projects. This role offers the chance to enhance and streamline the delivery of our products, thereby significantly improving our customer experience.

Job responsibilities

1. Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
2. Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.
3. Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
4. Assist the Horizontal Portfolio Manager, Product Owner and Product Manager with Quarterly Business Review planning and book of work management.
5. Proactively provide support to the Chief Product Officer, Horizontal Portfolio Manager, Product Owners and Product Managers, and manage thorough program plans, executive read-outs, meeting minutes, risks, issues and decisions.
6. Drive strategic discussions, root cause analysis and help identify any product or process gaps.
7. Ensure good data hygiene of project data points across suite of project management tools and repositories (e.g., JIRA, SharePoint, Confluence, Teams), and comply to all product and project management controls throughout the life of the programs/projects.
8. Engage with Scrum of Scrums, Scrum Master's and Tech Leads across various business Horizontals and Domains in order to keep pulse on IT and non-IT related activities.
9. Demonstrate thought leadership with a client-centric vision to help drive solutions that are meaningful for clients.
10. Quickly identify risks and issues to escalate appropriately and see through closure.
11. Assist with coordination for activities executed by User Acceptance Testing, Operations, Marketing, Communication and Field work streams.

Required qualifications, capabilities, and skills

1. 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
2. Demonstrated ability to execute operational management and change readiness activities.
3. Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
4. Experience in product or platform-wide release management, in addition to deployment processes and strategies.
5. Must be motivated and productive working in a matrixed organization and demonstrate strong partnership and collaboration skills to drive cross functional teams.
6. Must possess a positive, team-oriented attitude and carry the culture and values of JPMorgan Chase.
7. Must possess strong leadership skills as well as strong organizational skills to plan, organize and manage resources and tasks.
8. Must have a strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively and confidently (both verbal and written).
9. Must possess an understanding and have experience dealing with external vendors.
10. Must have sharp presentation skills and be comfortable interacting with and presenting to all levels of management.
11. Strong working knowledge of JIRA and Microsoft suite to include PowerPoint, Project, Visio and Excel.

Preferred qualifications, capabilities, and skills

1. Proficient knowledge of the product development life cycle, design, and data analytics.
2. PMP Certification or Certified Scrum Master desired.
3. Experience working with Agile and hybrid methodologies.
4. Experience working with Third Party vendors/vendor management.
5. Demonstrated ability to confidently interact with and present to all levels of management.
6. Payments and point of sale solutions expertise desired.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.