Product Customer Support

MP Louisville Business Park - USA; Cedar Rapids (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

paid vacation

401(k)

medical

dental

vision

Job summary

Terex Corporation is seeking a Product Customer Support specialist to provide aftermarket support for our equipment by leveraging knowledge of product line components to assist dealers in securing replacement parts. You will advise on parts availability and help dealers and customers solve problems related to replacements.

You will expedite orders, coordinate with internal teams, and contribute to standardizing manuals and pricing.

Qualifications

• 2+ years of customer service experience.
• High School Diploma or GED required.
• Associates degree preferred.

Responsibilities

• Manages quotations, processes and expedites orders through distributors and direct end-users through the helpdesk.
• Expedite open parts orders and manage backlog.
• Collaborate with internal teams to correct manuals, prints, inventory and pricing.
• Maintain records on distributors and products to support the aftermarket team.
• Understand competitor products and pricing to identify opportunities.
• Work cross-functionally with Terex MPS team members to ensure customer satisfaction.
• Participate in distributor scorecard creation and review processes.
• Develop and maintain recommended parts lists for distributor areas.
• Assist with new product launches via the NPPD process.

Skills

Customer service

Heavy equipment experience

Oracle experience

Reading parts manuals

Reading prints

Education

High School Diploma or GED

Associates degree

Tools

Word

Excel

Outlook

PowerPoint

Oracle

Job description

Job Description

The Product Customer Support position is responsible for providing aftermarket support for company products by utilizing knowledge of product line equipment to assist dealers in securing replacement parts in the market/territory. You will advise dealers on the availability of conversion parts and assist dealer and/or customer to solve problems associated with replacement parts.

Responsibilities

• Manages quotations, processes and expedites orders through distributors and direct end-users through the helpdesk


• Expedite open parts orders and manage backlog


• Work with other internal departments to correct parts manuals, prints, inventory and pricing


• Support historical information by maintaining records on distributors and products that are at the fingertips of all aftermarket team members


• Understands competitor products and pricing to identify sales opportunities


• Work cross functionally with all Terex MPS team members including buyers /planners/engineering to ensure customer satisfaction


• Participates in creation and implantation of distributor score card and review process


• Develop and maintain recommended parts list for equipment based in distributor’s area of responsibility


• Assist with new product launches through NPPD process

Basic Qualifications

• 2+ years of customer service experience


• High School Diploma or GED

Preferred Qualifications

• Associates degree


• Heavy equipment experience

Computer Skills

• Word, Excel, Outlook & Power Point


• Understanding and Reading Parts Manuals


• Understanding and Reading Prints


• Oracle experience

About Terex

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential. We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment. With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders. For more information, please visit www.terex.com.

Additional Information

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at [e-mail].

The Company offers competitive salaries, advancement opportunities, and a full range of benefits.

• paid vacation


• 401(k)


• medical


• dental


• vision

Terex Purpose Video Terex Careers Video Terex Early Talent Video Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential. We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment. With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders. For more information, please visit www.terex.com.