Product Coordinator

Aerotek; Minnesota; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Performance-based incentives

Job summary

Aerotek in Minnesota is seeking a Product Coordinator to support customers and sales teams by managing order processing, inventory inquiries, product information, and ERP workflows. This role is ideal for someone with manufacturing or industrial product experience in a fast-paced B2B setting.

Responsibilities include handling orders, researching parts, using SAP/ERP systems, and coordinating with warehouses, while maintaining accurate data in Excel. In-office schedule Mon–Fri, 8am–5pm.

Qualifications

• 2+ years of customer service, order management, inside sales support, product coordination, or sales support experience in industrial environments.
• Experience working in an ERP system such as SAP, Oracle, Dynamics, or a proprietary system.
• Advanced Microsoft Excel skills for filtering, sorting, and managing records across multiple worksheets.
• Strong communication skills via phone and email.
• Demonstrated accuracy in data entry, order processing, and documentation.
• Ability to interpret technical data and product specifications to assist customers.
• Solid organizational skills to handle multiple requests and orders simultaneously.
• Ability to manage high volume of inquiries and changes in a fast-paced setting with minimal supervision.
• Comfort with a fully in-office schedule from Monday to Friday, 8 a.m. to 5 p.m.

Responsibilities

• Answer inbound calls and emails from customers regarding products, availability, orders, and status.
• Process customer orders received directly from customers and outside sales reps with accuracy.
• Research parts by collaborating with manufacturers and internal resources to provide options.
• Analyze technical data to recommend correct parts and solutions.
• Handle a high volume of customer inquiries daily with email as the primary channel.
• Enter and process orders, including payment information, securely and timely.
• Provide order status updates and communicate delays proactively.
• Collaborate with warehouse partners to verify inventory and fulfill orders.
• Use SAP to document interactions, track orders, and maintain records.
• Utilize Excel daily to manage data, track orders, and support reporting.
• Support inside sales activities with order entry, invoicing, and follow-up as needed.
• Maintain high level of customer service with prompt, professional responses.

Skills

Customer service

Order processing

ERP systems

Excel proficiency

Communication skills

Attention to detail

Multitasking

Team collaboration

Problem solving

Time management

Tools

SAP

Oracle

Dynamics

Job description

Job Description

Job Title: Product Coordinator

Job Description

The Product Coordinator supports customers and sales teams within an industrial products environment by managing order processing, inventory inquiries, product information, and ERP-based workflows. This role is best suited for someone with experience supporting manufacturing, distribution, or industrial product customers in a fast-paced business-to-business setting.

Responsibilities

• Answer inbound calls and emails from customers regarding products, product availability, order placement, and order status.
• Process customer orders received directly from customers and from outside sales representatives, ensuring accuracy and completeness.
• Research parts for customers by collaborating with part manufacturers and internal resources to provide accurate information and options.
• Analyze technical data, specifications, and product information to recommend correct parts and solutions to customers.
• Handle a variety of customer inquiries each day, managing an average of 5-20 calls while prioritizing email communication as the primary channel.
• Enter and process customer orders accurately, including capturing and processing customer payment information in a secure and timely manner.
• Provide order status updates to customers and proactively communicate any changes or delays.
• Collaborate closely with warehouse partners to verify inventory, coordinate order fulfillment, and resolve order-related issues.
• Work within SAP to document customer interactions, track orders, and maintain accurate records throughout the order lifecycle.
• Utilize Microsoft Office applications, including Excel, daily to manage data, track orders, and support reporting and administrative tasks.
• Support inside sales activities by assisting with order entry, invoicing, and customer follow-up as needed.
• Maintain a high level of customer service by responding promptly, professionally, and accurately to all customer requests.

Essential Skills

• 2+ years of customer service, order management, inside sales support, product coordination, or sales support experience within industrial distribution, manufacturing, industrial products, equipment, parts, or supply chain environments.
• Experience working within an ERP system such as SAP, Oracle, Dynamics, or a proprietary system.
• Working knowledge of Microsoft Excel including filtering, sorting, searching records, managing multiple worksheets, and maintaining customer and order-related data.
• Strong customer service skills with the ability to communicate clearly and professionally via phone and email.
• Demonstrated accuracy and attention to detail in data entry, order processing, and documentation.
• Ability to interpret technical data and product specifications to support customers in selecting appropriate parts.
• Solid organizational skills with the ability to manage multiple customer requests and orders simultaneously.
• Ability to manage a high volume of customer requests, order changes, inventory inquiries, and competing priorities in a fast-paced environment with minimal supervision.
• Comfort working in a structured, fully in-office schedule from Monday to Friday, 8 a.m. to 5 p.m.

Additional Skills & Qualifications

• SAP experience is preferred and considered a strong asset.
• Prior experience working with industrial, manufacturing, distribution, or product-based organizations is strongly preferred and will be given priority consideration.
• Experience supporting inside sales functions, including order entry and invoicing.
• Experience in technical customer service within a product-driven or industrial environment.
• Familiarity with working closely with warehouses or logistics teams to verify inventory and coordinate shipments.
• Ability to work collaboratively in a small office environment and contribute to a supportive, team-oriented culture.

Why Work Here?

You join a growing organization with strong national reach and meaningful opportunities for advancement. Once you transition to a permanent role, you gain access to comprehensive benefits, including health, dental, vision coverage, 401(k) matching, and performance-based incentives offered monthly, quarterly, and annually. You work in a close-knit, small office setting that fosters a family-like, collaborative, and casual environment. Your work directly supports other companies in producing their products and services, making the role both impactful and rewarding.

Work Environment

This position is based in a small office and cubicle setting with a team of approximately