Product Consultant / Analyst

Cutek LLC; Escondido (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology company is seeking a Full-time role responsible for evaluating customer product deployments and configurations. The ideal candidate will have relevant experience in the financial industry and possess strong analytical and problem-solving skills. Responsibilities include supporting customers, ensuring timely service, and effective communication about project requirements. This position offers an opportunity to work in a dynamic environment in Escondido, CA.

Qualifications

• Equivalent combination of education, training, and experience will be considered.
• At least four years of related experience is preferred in financial industry.
• Knowledge of 3rd party products and services that integrate to cores.

Responsibilities

• Evaluate customer product deployments and configurations.
• Support customers by providing accurate and timely service.
• Communicate with customers regarding project status and deadlines.

Skills

Analytical skills

Problem-solving skills

Project management skills

Education

Minimum 2-year degree in computer science or related field

Job description

CUTEK's offices are located in the greater San Antonio, Texas and greater San Diego, California areas.

Regardless of location, interested parties should send their resumes to [e-mail]

Full-time position responsible for evaluating customer product deployments and configurations. Performs a variety of tasks and fulfills company objectives to provide high levels of customer service. Location: CUTEK’s San Antonio, TX or Escondido, CA offices.

Essential Functions and Basic Duties

Supports customers and/or team members by providing accurate and timely service. Responsible for effectively communicating and leading teams through customizing existing third party architecture and design to meet the Credit Union’s installation needs.

• Using customer installation surveys, analyzes, reviews, and documents provided information.
• Works as a part of the CUTEK Products Team to successfully complete product installations in a timely manner based upon customer provided information and work order requirements.
• Establishes testing procedures and documentation for all customer deliverables.
• Ensures that all operations are performed in accordance with established standards, policies and procedures.
• Documents and logs all work associated with assignments.

Responsible for maintaining and establishing high levels of service and support for customers.

• Responds to customer requests and ideas following through promptly.
• Resolves problems and concerns. Provides assistance, support and training to customers as required.
• Ensures that programs meet customer requirements and are completed on schedule.
• Working with the assigned Project Manager, ensures that interactions with customers (emails, phone calls, other meetings) are clear, courteous and understandable.
• Communicates as much information as possible to customers and management, including reasons for problems, project status, and deadlines.
• Acts as a valued consultant and resource to customers.

Responsible for establishing and maintaining effective communication, coordination and working relations with staff and with management.

• Keeps management informed of significant problems and of progress attained in reaching established objectives. Provides recommendations to establish new and more effective programs and future needs.
• Assist with product and project support as needed.
• Completes records and other required logs and project documents.
• Attends and participates in meetings and phone calls as required.

Responsible for related duties as required or assigned.

• Stays informed of changes in programming and related technology.
• Ensures that work area is clean, secure and well maintained.
• Completes special projects as assigned.

Qualifications

• Minimum 2-year degree in computer science or related field preferred. Equivalent combination of education, training, and experience will be considered.
• At least four years of related experience is preferred, strong consideration given to having experience in financial industry and credit union core environments and knowledge of 3rd party products and services that integrate to cores.
• Demonstrated working knowledge of project management skills.
• Strong analytical and problem-solving skills.